Carlcare Service Limited, established in Hong Kong on November 26th in 2009, aims to provide professional service support to mobile phones and other electronic consumer products. With the concept "Yes! We care...", Carlcare provides clients with timely, reliable, professional and satisfying service. With years of efforts, it has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. With the powerful quality assurance system and experienced quality team, Carlcare is doing its best to provide every client the best service. Every Carlcare center owns advanced technologies with powerful equipment, which makes sure that every customer can enjoy our professional and intimate service. Meanwhile, we welcome feedbacks from any customer, which can help us to improve our service from every aspect. Talent-oriented has always been the philosophy of Carlcare. It has continually brought in talents in this field with rich experience. Now, all the staff in Carlcare are possessing professional knowledge and skills and years of experience in maintenance and service.
Your Responsibilities
- Design and execute user research, including but not limited to interviews, questionnaires, public opinion monitoring, online communities, etc., to collect first-hand user data.
- Analyze data, identify pain points, needs from user behavior and facts, and translate them into insights for AI product design.
- Project scope ranging from U&A, opportunity insights, user experience review, to case analysis, etc.
- Cross-team collaboration (collaboration with operations, product, and HQ User Research).
Job Requirements
- 1-3 years or more of experience in User Research/Product-related fields
- Master diverse research methods, including but not limited to qualitative research (interviews), quantitative research (questionnaires, data analysis), and public opinion monitoring, and is adept at using new AI tools to improve efficiency of research and analysis.
- If you have previous experience with complete projects, please show them in your resume (CV).
- Cross-team collaboration and communication skills are required. Preference will be given to those interested in the AI and mobile phone industries.
Method of Application
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