Analyst - Platform Development at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Mission:

• Support the development, optimization, and delivery of Digital Services platforms by monitoring platform performance, supporting system integration, and providing analytical and operational inputs to ensure stable and effective platform functionality.
• Support the execution of the Digital Services digital ecosystem strategy by analyzing defined platform features, functionalities, integrations, and partner capabilities, and providing insights that contribute to customer acquisition and revenue growth in line with approved business and market requirements.

Description:

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ digital content ecosystem
• Collaborate with cross-functional teams to identify onboard, and drive the adoption of compelling and relevant digital content ecosystem features, functionalities, platforms and systems 
• Ensure digital content ecosystem features, functionalities, platforms, and systems adhere to all MTNN and regulatory policies
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a digital content ecosystem perspective
• Work with Technology, Networks, and Vendors to troubleshoot technical issues, analyse logs, adopt improvement strategies, and optimize system performance. 
• Support system and API integrations by validating data flows, performance outcomes, and alignment with defined specifications.
• Lead or support UAT testing, QA reviews, and pre deployment validations to ensure solutions meet performance, security, and functional standards. 
• Provide analytical support during testing, release, and post?deployment activities to ensure platform stability and quality.
• Document, develop, implement, test, launch, and review digital content ecosystem features, functionalities, platforms and systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – to guide management decisions and support the business planning process as may be required
• Develop, document and maintain policies, procedures, and processes using concept documents, feature descriptions, user stories, storyboards, and data flow diagrams, including workflow diagrams, process maps, wireframes and API interaction flows as may be required for the development of digital content ecosystem features, functionalities, platforms and systems.
• Support Agile/Scrum ceremonies by providing accurate requirements, acceptance criteria, customer journeys and workflow details.
• Analyze platform data to optimize funnels, reduce friction, and enhance customer experience across all touchpoints.

Education:

• A first degree in Engineering, Computer Science or any related discipline
• Certification or training in (Agile)/ Project Management will be an advantage
• Fluent in English

Experience:

3-7 years’ experience which includes

• A minimum of three (3) years working in a small- or medium-sized Organisation
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the Organisation and work as part of a cross-functional team
• Good experience and knowledge in Information technology, OTT or telecommunications.
• Strong understanding and practical application of Agile/Scrum methodologies for platform and service delivery

Method of Application