We are a leading company specializing in omnichannel customer support, committed to delivering top-quality customer experiences at affordable prices. With a team of passionate professionals dedicated to your product and brand, we utilize advanced metrics and tools to ensure maximum efficiency throughout the customer support journey.
- The ideal candidate will have experience in instructional design, content creation, and multimedia development, and be comfortable collaborating with internal teams and subject matter experts.
Key Responsibilities
Content Development
- Design, create, and edit interactive e-learning modules, courses, and training materials using Synthesia AI, Tovuti LMS and other platforms.
- Develop multimedia content including videos, graphics, quizzes, and presentations to enhance learning engagement.
- Ensure all content is aligned with instructional design principles and adult learning methodologies.
LMS Management & Optimization
- Upload, organize, and manage content within the Tovuti LMS.
- Structure courses effectively for ease of navigation and learning impact.
- Troubleshoot content-related issues within the LMS and collaborate with technical teams as needed.
Collaboration & Communication
- Work closely with subject matter experts (SMEs), trainers, and instructional designers to develop relevant and accurate content.
- Gather feedback from learners and stakeholders to improve course content and delivery.
- Ensure consistency in branding, tone, and learning objectives across all materials.
Assessment & Reporting
- Create assessments, quizzes, and knowledge checks to measure learner progress and comprehension.
- Track learner engagement and performance metrics within the LMS.
- Provide periodic reports on course effectiveness and make recommendations for improvements.
Content Compliance & Accessibility
- Stay informed on best practices in instructional design, e-learning trends, and Tovuti LMS capabilities.
- Ensure all content is accessible and compliant with relevant standards.
Qualifications & Skills
- Experience in instructional design, e-learning development, or content creation
- Proficiency with LMS platforms (Tovuti preferred) and content management systems
- Strong multimedia production skills (video editing, graphic design, interactive content development)
- Understanding of adult learning principles and online training methodologies
- Excellent communication, collaboration, and project management skills
- Strong technical proficiency and ability to learn new systems
Training & Support
- MBDI will provide online training on how to use the Tovuti LMS
- Candidate will complete short online courses to gain proficiency in the LMS platform
Expected Deliverables
- Fully developed and published courses within the Tovuti LMS
- Interactive and engaging learning materials, including multimedia elements
- Reports on learner engagement, progress, and course effectiveness
- Continuous updates and improvements to existing content as needed
Method of Application
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