Coordinator - NES Special Projects at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Reports To: Manager - NES Strategic Projects

Division: Network 

Mission: 

• Ensure end to end implementation and integration of enterprise projects

Job Descriptions:

• Participate in efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Use and manage project budget and determine appropriate revenue recognition, ensure timely and accurate invoice, and monitor receivables for project
• Responsible for Project closure activities for Enterprise contractual sign up
• Directly manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites) and ad hoc projects that may arise from EBU.
• Implement project changes and interventions to achieve project output as well as generate progress reports on projects, migrations and upgrades.
• Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
• Manage day-to-day operational aspects of a project and scope, and handover of completed projects to NES operations.
• Coordinate related technical activities, the activities of contractors and ensure all project documentation is recorded and available for business use.
• Serve the Division’s internal customers and provide solutions to improve customer experience.
• Drive planned strategy for the successful delivery of MTN EBU, focusing on Customer Centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Liaise with EBU, NES/NWG operations on future strategy of platform, upgrades; and communicate to team.
• Develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.

Education:

• First degree in Electrical/Electronics/Computer Engineering or Computer Science or other science discipline.
• Fluent in English.
• Project Management Education or Certification (PMP, Scrum Agile, etc.) is advantageous.

Work Experience: 

3 - 7 experiences which include:

• Experience in an area of specialization
• Experience working in a medium-to- large organization.
• Project implementation experience as a Customer Service Engineer is advantageous.
• Experience with ICT network Implementation and service deployment.

Method of Application