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Coordinator - Service Configuration and ITAM at MTN Nigeria

MTN NigeriaLagos, Nigeria Project Management
Full Time

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.


  • Identify, capture, and manage all MTNN IS Configuration Items (CI) used in the delivery of business services while ensuring the goals of the Information Technology Asset Management (ITAM) process are achieved.
  • Maintain a logical model containing the components of the IT infrastructure (CIs) and their associations. This is usually maintained in the Configuration Management Database (CMDB). The CMDB should be presentable through the Configuration Management System (CMS).


  • Oversee the entire lifecycle of IT assets and configurations within MTN Nigeria.
  • Maintain an up-to-date record (database) of all components of the MTNN Information Technology Assets, a repository of information describing topology, services, and their relationships.
  • Ensure the availability of technical information as regards MTNN Information Technology Assets to staff and management.
  • Maintain MTNN IS asset and configuration information and conformity to best practice (ITSM).
  • Communicate new configurations, follow-up, and update the impact of changes on configuration information.
  • Develop a report on license compliance, including, but not limited to, management usage, availability, and expiry.
  • Ensure that dependencies and interrelationships between configuration items are communicated and understood.
  • Ensure the availability of license information for staff and management.
  • Provide a graphical representation of the MTNN Information Technology Assets, to aid in the diagnosis of incidents and problems.
  • Provide input to vendor and supplier negotiations and manage vendor procurement, supply, and delivery processes.
  • Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB).
  • Ensuring the pre-defined activities are aligned with the change management process.
  • Ensuring the CMS provides accurate and up-to-date information.
  • Ensuring regular snapshots and configuration baselines are taken and protected.
  • Conduct regular audits to ensure the accuracy of asset records.


  • First degree in Computer Science, Engineering, or Applied Sciences or an IT equivalent degree
  • Foundation Certificate: ITIL, IT Service Management


  • 3–7 years’ experience in IT service support and delivery environments
  • Experience in enterprise asset management
  • Experience in the development, maintenance, and management of CMDB
  • Experience of change, release, and configuration management processes and procedures
  • Project management experience

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