AIICO Insurance Plc. commenced operations in 1963, and became a public liability company in 1989. In 1990, we got listed on the Nigerian Stock Exchange. AIICO Insurance Plc. is the largest Life Insurer in Nigeria. While our Stability, Strength, Security and Trust over the years have placed us at a better advantage in all classes of Life Assurance, our global affiliations have also enable us to provide the widest range of Non-Life insurance solutions to our clients. We are a Financial Services Company supported by a team of experienced professionals and risk management specialists who design bespoke solutions that cater to the versatility of our client individual needs.
JOB DETAILS
- Collect and analyze customer feedback across all service.
- Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.
- Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.
- Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.
- Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.
REQUIREMENTS
- B.Sc. in any field from a reputable university.
- Any professional course on Customer Experience, and data skills are added advantage.
- A minimum of 2 years working in a customer experience team.
- Good knowledge of data and analytics
Method of Application
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