OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 300,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status. OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.
Role Focus: Customer Service & Operations Data Analysis
Key Responsibilities
- Collect, clean, and analyze customer service and call center data
- Use Excel for data processing, reporting, and basic visualizations..
- Track and monitor key operational metrics such as call volume, issue categories, resolution time, and response rates.
- Identify trends and generate insights to support operational and service improvement decisions.
- Prepare clear summaries and reports for stakeholders.
Requirements
- Strong proficiency in Excel (formulas, pivot tables, data handling).
- Solid analytical and logical thinking skills.
- Ability to translate data into clear, actionable insights.
- Strong interest in understanding business and operational performance through data.
Method of Application
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