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Graduate Student at Tecnotree Corporation

Tecnotree CorporationLagos, Nigeria Technical Writing
Full Time

Tecnotree is the only full-stack digital BSS provider with over 40 years of deep domain knowledge, proven delivery and transformation capability across the globe

Job Description

  • Primary Skills:
  • SQL, MYSQL, UNIX, Web Logic / Java Basics.
  • Good Analytical Skills and the Ability to work independently as well as to collaborate within a team
  • Knowledge on Shell scripting.
  • Knowledge of Telecom BSS, containers, docker, rancher would be an advantage.

Essential Job Functions:

  • Recording and Dissemination of Problems / Issues / Defects.
  • Diagnostics and Analysis of the Problems / Issues / Defects.
  • Ownership of the Problems / Issues / Defects Ticket until Resolution.
  • Follow-up and Resolve the Problems / Issues / Defects within the SLA.
  • Workarounds, Corrective Fixes, Removal of Data Errors and Application Maintenance.
  • Providing necessary Application log to L3 support teams / Subject Matter Experts and all required support to diagnose a reported problem.
  • Regular Reporting on Open / In-Progress / Resolved Tickets to Next Level Managers. Pro-active Communication with internal and external stakeholders.

Method of Application

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