We provide you with an excellent eCommerce experience as our clients satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.
Job Description:
As an Instagram Customer Care Representative, you will play a crucial role in engaging with our customers on Instagram, responding to comments, messages, and inquiries, and ensuring a positive online shopping experience. This is a remote position, and we welcome applicants from Lagos and beyond. Your responsibilities will include:
Responsibilities:
- Instagram Engagement: Interact with customers on Instagram, responding to comments, messages, and inquiries in a timely and friendly manner.
- Product Information: Provide accurate and detailed information about our products, services, and promotions to Instagram users.
- Order Support: Assist customers with order-related inquiries, including tracking shipments and processing returns or exchanges.
- Issue Resolution: Address customer concerns, complaints, and feedback on Instagram with professionalism and empathy.
- Promotions: Promote our products and special offers to Instagram followers.
- Brand Ambassador: Represent our brand positively and maintain a consistent brand voice in interactions on Instagram.
- Feedback: Gather and report customer feedback and insights from Instagram to improve our products and services.
- Collaboration: Collaborate with the customer service team to ensure a seamless customer experience across all channels.
Qualifications:
- Social Media Savvy: Strong familiarity with Instagram, including its features, tools, and trends.
- Effective Communication: Excellent written communication skills in English.
- Customer-Centric: A passion for helping customers and providing exceptional service.
- Empathy: Ability to handle customer inquiries with patience, empathy, and professionalism.
- Detail-Oriented: Strong attention to detail in managing comments, messages, and inquiries.
- Team Player: Ability to work effectively both independently and as part of a remote team.
- Positive Attitude: Positive attitude and a willingness to learn and adapt.
Benefits:
- Competitive salary and performance-based bonuses.
- Health and wellness benefits.
- Opportunities for career growth and development.
- A supportive and collaborative remote work environment.
- Training and resources to enhance your customer service skills.
- The satisfaction of being a key part of delivering exceptional customer experiences through Instagram messages and comments.
Method of Application
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