ATIB SERVICES LIMITED, are a highly professional software company leading in the provision of standard computer services ranging from Accounting solution, Software development to Education and Computer Guidance Services. Market Summary ATIB Services limited market and support any business management solution in the world via the internet, point to point technology of the existing application in the market. Apart from the price consideration, customer also wants value for money, by having reliable support services from ATIB or its business partners. Mission Statement Provision of Reliable and Efficient business management Solution that meet best practice internationally with recognition for local requirement at a budget price..
Job Description
- We are seeking a motivated and detail-oriented Software Implementation & Support Consultant to support software implementation projects and provide ongoing client assistance post go-live.
- This is an entry-level role ideal for candidates with 1–2 years of experience in software support, SaaS environments, IT services, or business systems.
- The role focuses on assisting with implementation activities, system configuration, user support, and ensuring a smooth client experience.
- You will work closely with senior consultants and cross-functional teams while building expertise in our software platform and client workflows.
Key Responsibilities
Implementation Support:
- Assist in software implementation projects for new clients
- Participate in discovery sessions to understand client processes
- Support system configuration and setup
- Assist with data imports and system testing
- Help prepare documentation and go-live materials
Post-Implementation Support:
- Provide first-level functional support to clients
- Troubleshoot system usage issues and escalate when necessary
- Support clients with configuration adjustments and minor updates
- Maintain accurate documentation of client requests and resolutions.
Client Training & Communication:
- Support user training sessions and onboarding activities
- Create and update user guides and FAQs
- Communicate clearly with clients regarding system functionality and best practices
Internal Collaboration:
- Work with senior consultants on complex implementations
- Coordinate with technical teams for issue resolution
- Contribute to internal process improvements
Preferred Qualifications
- B.Sc / HND in Computer Science / Accounting
- Experience working with business software (ERP, CRM, HRIS, etc.)
- Basic understanding of databases, reporting, or data imports
- Familiarity with Excel or data analysis tools
- Exposure to client-facing roles
- Bachelor’s degree in IT, Business, Computer Science, or related field
Core Competencies:
- Customer Service Orientation
- Analytical Thinking
- Technical Aptitude
- Process Understanding
- Time Management
- Team Collaboration
Ideal Candidate Profile
The ideal candidate:
- Is eager to learn and grow into a senior consultant role
- Is comfortable working with both systems and people
- Can explain software functionality in simple terms
- Takes ownership of assigned tasks
- Is proactive and solutions-oriented.
Method of Application
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