At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialize in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation.
Role Overview
- The Security Solutions Success Manager will serve as the strategic point of contact for assigned customers, ensuring alignment between customer business objectives and delivered managed security services.
- The role focuses on driving adoption, value realization, retention, and growth across the MSSP portfolio. Must experience within cybersecurit.
Key Responsibilities
- Act as the primary trusted advisor for customers, aligning security services with business, risk, and compliance objectives.
- Lead customer onboarding and enablement, ensuring rapid adoption of MSSP offerings
- Deliver executive-level service reviews, presenting performance metrics, security insights, risk posture, and actionable recommendations.
- Develop and execute customer success plans to drive service adoption, satisfaction, retention, and expansion.
- Partner with SOC, engineering, and OEMs to resolve issues efficiently and continuously improve service delivery
- Manage and escalate critical customer issues with urgency, maintaining clear communication until resolution.
- Identify upsell and cross-sell opportunities, supporting renewals and expansions in collaboration with sales and account management.
- Contribute to the development and scaling of customer success processes, playbooks, and operating frameworks.
- Mentor junior team members, sharing best practices and supporting capability development.
- Drive customer advocacy by identifying references, testimonials, and case study opportunities.
- Stay current on cybersecurity trends, MSSP market developments, and evolving customer needs to provide informed guidance and thought leadership.
Required Experience & Qualifications
- 4 - 7 years experience in Customer Success, Account Management, Consulting, or Service Delivery within cybersecurity, MSSP, IT services, or SaaS environments.
- Strong understanding of managed security services and core cybersecurity concepts (SOC operations, SIEM, IR, vulnerability management, compliance).
- Proven experience engaging senior stakeholders and presenting at executive level.
- Demonstrated ability to manage complex customer relationships and drive measurable outcomes.
- Strong collaboration, communication, and problem-solving skills.
- Experience working cross-functionally with technical, sales, and operations teams.
Method of Application
Signup to view application details.
Signup Now
