DET Consulting Limited is a Human Resource and Outsourcing solutions firm committed to helping organizations attract top talent, optimize workforce
Job Purpose
- The System Business Analyst (SBA) is responsible for analyzing, designing, and implementing efficient and scalable systems to meet the business needs.
- The role involves gathering, documenting, and translating business requirements into technical specifications, working closely with stakeholders to ensure alignment, and ensuring the successful implementation of technology solutions.
- The SBA bridges the gap between business and technical teams, facilitating improved processes and system functionality.
Duties & Responsibilities
- Conduct detailed business and system analysis through stakeholder interviews, workshops, and documentation.
- Understand and document business processes, workflows, and system requirements. Identify system gaps, inefficiencies, and opportunities for improvements.
- Collaborate with the technical team to design and develop system solutions that meet business requirements.
- Provide input on technical feasibility and assist in system design decisions.
- Create functional and technical specifications, wireframes, and user stories.
- Coordinate with project managers, developers, and testers to ensure that system projects are delivered on time, within scope, and meet quality standards.
- Monitor the progress of the project, addressing any roadblocks or issues as they arise.
- Develop and execute test cases to ensure system functionality matches business requirements
- Facilitate user acceptance testing (UAT) and ensure stakeholders are engaged in the process.
- Maintain clear and accurate documentation of business requirements, system specifications, user guides, and change logs.
- Prepare and present reports on system performance, progress, and issues to stakeholders.
- Serve as the primary liaison between business stakeholders and the development team.
- Facilitate communication between business units, project teams, and vendors.
- Provide ongoing support for system enhancements and resolve any post-implementation issues.
- Monitor system performance and identify opportunities for further optimization.
Key Performance Indicators
Requirements Accuracy:
- Percentage of system requirements correctly captured and implemented without rework.
- Frequency of requirement changes or scope creep after initial documentation.
Project Delivery Timeliness:
- Percentage of system projects completed on time.
- Adherence to project deadlines and milestones.
Quality of Deliverables:
- Number of defects identified during testing and post-launch.
- Stakeholder satisfaction with system features and functionality.
Stakeholder Engagement:
- Feedback from business stakeholders on the clarity of communication and collaboration.
- Number of successful user training sessions and adoption rates.
System Performance and Optimization:
- Reduction in system errors or downtime after project deployment.
- Number of system enhancements or optimizations made post-implementation.
Documentation Completeness:
- Percentage of documentation reviewed and approved by stakeholders.
- Timeliness and accuracy of system documentation and reports.
Education Qualifications
Minimum Education Qualifications:
- First Degree or its equivalence in any discipline
Previous Work Experience Requirements
- Relevant project management or business analysis role.
Required Skills/Competencies:
Technical Skills:
Requirements Gathering & Analysis:
- Expertise in gathering and analyzing business requirements from stakeholders.
- Ability to document functional and non-functional requirements, user stories, and use cases.
Business Process Mapping & Modeling:
- Strong understanding of process mapping techniques (e.g., BPMN, flowcharts) to analyze business workflows.
- Ability to translate complex business processes into clear, actionable system requirements.
System Design & Documentation:
- Proficiency in creating wireframes, system diagrams, and user interface mockups.
- Knowledge of software development life cycles (SDLC) and agile methodologies (e.g., Scrum, Kanban).
Database Management & Querying:
- Experience with SQL or other query languages for extracting data, analyzing system information, and supporting the development process.
- Familiarity with database design, data integrity, and relationships.
Testing & Quality Assurance:
- Knowledge of testing methodologies (e.g., unit testing, integration testing, UAT).
- Ability to create test plans, test cases, and track defects to ensure system quality.
Software & Tools:
- Familiarity with business analysis and project management tools such as JIRA, Microsoft Azure DevOps.
- Proficiency in diagramming and wireframing tools like Visio, or Figma.
System Integration:
- Understanding of system integration techniques and experience with APIs, web services, or other integration methods.
Business & Analytical Skills:
Problem-Solving:
- Strong analytical skills to identify problems, understand underlying issues, and provide creative solutions.
- Ability to analyze large amounts of data to detect trends, bottlenecks, and areas for process improvement.
Requirements Prioritization:
- Skill in determining which business requirements should be prioritized based on impact, cost, and value to the organization.
- Understanding of trade-offs and risks when prioritizing business needs.
Business Acumen:
- Deep understanding of the business goals, market trends, and industry standards that the system is designed to support.
- Ability to align technical solutions with business objectives.
Change Management:
- Experience with change management processes and the ability to guide teams through change effectively.
- Ability to manage resistance and ensure smooth transitions during system implementation.
Interpersonal & Communication Skills:
Stakeholder Management:
- Excellent communication and interpersonal skills for managing stakeholder expectations and ensuring their needs are met.
- Ability to engage and influence key stakeholders across different departments (IT, business, operations).
Collaboration:
- Strong team player with the ability to work effectively in cross-functional teams, including technical, business, and operational teams.
- Ability to collaborate with project managers, developers, testers, and business leaders.
Presentation & Reporting:
- Ability to present complex technical information to non-technical stakeholders in a clear and concise manner.
- Strong report writing skills to document findings, provide insights, and deliver presentations to leadership.
Soft Skills
- Attention to Detail:
- High attention to detail when analyzing business processes and system requirements to ensure accuracy and minimize errors.
Time Management:
- Ability to manage multiple tasks and priorities simultaneously, meeting deadlines without compromising quality.
Adaptability:
- Ability to adjust to changing business environments and technology trends.
- Comfortable working in an agile, fast-paced environment with frequent changes.
Critical Thinking:
- Ability to think critically and independently when solving problems, while considering all factors (technical, business, financial) involved in decisions.
Disclaimer:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
Method of Application
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