About the Role
We are looking for a detail-oriented and skilled Technical Writer to join our team. The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation that enhances the customer’s experience and supports internal teams. You will collaborate with product managers, developers, QA, and support teams to translate complex technical concepts into easy-to-understand content.
Key Responsibilities
- Develop, write, and maintain high-quality documentation including:
- User guides, product manuals, and knowledge base articles
- API documentation, SDK guides, and developer tutorials
- Internal process documentation and release notes
- Collaborate with engineers, product managers, and designers to gather technical information and ensure accuracy.
- Standardize content across platforms and ensure consistent style, tone, and formatting.
- Organize and maintain documentation in accessible formats for internal and external stakeholders.
- Edit, proofread, and improve existing content for clarity and usability.
- Participate in product testing to ensure documentation reflects real-world usage.
- Assist in creating visual documentation (diagrams, flowcharts, screenshots, video tutorials).
Required Qualifications
- Bachelor’s degree in Technical Communication, Computer Science, Engineering, or a related field (or equivalent experience).
- Proven experience (2–4 years) as a technical writer in a software or technology company.
- Strong ability to explain complex technical concepts in simple, clear language.
- Proficiency with documentation tools such as Confluence, Git-based systems (Markdown/Docs-as-Code), MS Office, or Google Docs.
- Familiarity with APIs, SaaS platforms, and software development life cycles.
- Excellent writing, editing, and communication skills.
- Strong attention to detail and organizational skills.
Preferred Qualifications
- Experience with diagramming tools (e.g., Lucidchart, Draw.io, Figma).
- Basic understanding of programming languages (Python, JavaScript, etc.).
- Experience with CMS, DITA, or other structured authoring environments.
- Knowledge of SEO best practices for technical content.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a dynamic product team building impactful solutions.
- Professional growth and training opportunities.
- Collaborative and inclusive work environment.
Method of Application
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