MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Mission:
- Support Digital Services growth by documenting, standardizing, and improving digital channel user journeys and processes, ensuring clear requirements, seamless implementation, and effective enablement for digital product delivery.
- Analyze user behavior data to improve the digital journey, and collaborating with IT and external vendors to maintain 24/7 channel availability.
Description:
- Support the delivery and continuous improvement of digital channels and captive portals used for the distribution of digital products and services.
- Design and document end to end user journeys, product concept documents, functional specifications, user story and process flows for digital channels and captive portals
- Analyze and review channel and portal performance to generate actionable insights that optimize customer journeys, drive growth, and improve revenue outcomes.
- Participate in requirement elicitation with stakeholders, and document business and functional requirements for digital products
- Support the full lifecycle of digital products and channels; from ideation and design through testing, launch, and post launch optimization.
- Support/Lead User Acceptance Testing (UAT), quality assurance, and pre deployment validations, ensuring functional accuracy, stability, scalability, and performance readiness.
- Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure.
- Collaborate with IT, Network, vendors, and business teams to investigate performance issues, analyze root causes, and implement improvement actions.
- Support continuous improvement of Digital Services products by tracking channel performance and customer experience outcomes.
- Collaborate with internal teams and external partners to identify, onboard, integrate, and support digital platforms, systems, and ecosystem features.
- Ensure all digital channel features, platforms, and integrations comply with MTNN governance standards, data policies, and regulatory requirements.
- Ensure adherence to product governance frameworks, data standards, and regulatory obligations throughout digital product and channel development.
Education:
- A first degree in any related discipline
- Fluent in English
Experience:
3-7 years’ experience which includes
- Experience working in a medium organization
- Knowledge of agile methodologies, frameworks and use of agile tools (eg Jira)
- Experience in business analysis, requirements gathering, and user story documentation.
- Experience in digital analytics, e?commerce, digital channels, or product support roles
Method of Application
Signup to view application details.
Signup Now
