Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS). In the early 1980’s foreign and state-owned banks dominated the banking industry in West Africa. Commercial banks in West Africa owned and managed by the African private sector were a rarity. Its founders created ETI with the objective of filling this vacuum. The Federation of West African Chambers of Commerce promoted and initiated a project to create a private, regional banking institution in West Africa. In 1984, Ecopromotions S.A. was incorporated. Its founding shareholders raised seed capital for feasibility studies and the promotional activities leading to the creation of ETI.
Job Description
Business and Financial performance
- Conduct data mining and analysis, solving growth problems by leveraging data.
- Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing
- Perform ad-hoc, deep dive analyses; helping identify growth opportunities.
- Develop in-depth knowledge of data sources, including identifying opportunities for improvement and expansion.
- Provide behavioural insights for different customer groups, addressing critical topics such as acquisition, transacting activities, and retention.
Customer Excellence
- Maintain excellent communication with external and internal stakeholders to ensure delivery on objectives.
- Build a strong formal and informal network to gain access to necessary data, resources, and information to achieve the goals of Digital Sales and Engagement
- Monitor Service Level Agreements and ensure effective delivery of services to both internal and external customers.
Leadership and people management
- Provide feedback to support internal and external partners e.g. Technology, Marketing, telcos etc
- Drive a culture of analytical rigour and data-driven decision making in Consumer Bank
Process controls and operational excellence
- Liaise with Product managers to monitor effectiveness of data or reports provided in driving business, taking corrective actions where necessary.
- Ensure compliance to any legal and regulatory requirements as well as governance directives arising in the course of work.
- Comply with all Consumer Bank’s policies and procedures.
Strategic initiatives
- Lead strategic initiatives that will create business growth.
- Co-develop game changing initiatives in line with the Consumer Bank Digital Strategy
Method of Application
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