Olam Agri is a market-leading, differentiated food, feed, and fiber agri-business with a global origination footprint, processing capabilities, and deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, specialty grains & seeds, cotton, wood products, rubber and commodity financial services.
Job Summary
- As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:
Provide Level 2/3 SAP Application Support:
- Troubleshoot and resolve complex SAP issues
- Provide timely and effective solutions to user queries and incidents
- Perform root cause analysis and implement preventive measures
- Manage SAP Incidents and Service Requests:
- Prioritize and manage incidents and service requests
- Adhere to defined SLAs and KPIs
- Escalate issues to relevant teams as needed
Job Description
- Proficient in SAP Modules – PP, QM and MM
- Good understanding of SAP Master data requirements
- Prior experience in managing SAP service requests -L1 Tickets
- Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
- Have worked in some key projects – SAP, other applications
- Good individual contributor and team player
Profile Description
- Lead and manage the Level 1 application support team for a manufacturing organization, ensuring timely and effective resolution of issues.
- Ensure the stability and optimal performance of our SAP applications.
- Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
- Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.
- Analyze and interpret data to provide insightful management reports, aiding in informed decision-making.
- Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice-versa.
- Champion continuous improvement for application support processes.
Requirements
- Minimum 8 years of hands-on experience with SAP applications.
- Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.
- Excellent analytical skills with a strong aptitude for data analysis and management reporting.
- Experience in leading and managing IT projects, particularly within SAP.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
- Proactive, problem-solving mindset with a commitment to continuous improvement.
Method of Application
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