Speedaf Express is a joint-venture company formed from the YIWILL HOLDINGS and ZTO.We commit to reduce the end-to-end logistics costs while providing a stable and recognized logistics services to our customers.
Job Summary
- We are seeking a professional who ensures that our services and processes meet established quality standards, often assisting the Quality Control Manager in their duties.
- This role involves documenting, coordinating corrective actions, and maintaining quality control records.The ideal candidate must also play a role in developing and implementing quality control procedures and supporting root cause analysis for quality service issues.
Key Responsibilities
Quality Assurance & Process Compliance:
- Develop, implement, and maintain Standard Operating Procedures (SOPs) across operations.
- Monitor compliance with company policies, customer requirements,
- Conduct routine operational audits at delivery hubs & distribution Center
Performance Monitoring & Reporting:
- Establish and track Key Performance Indicators (KPIs) for service quality, timeliness, and customer satisfaction.
- Analyze operational performance data and prepare weekly/monthly reports for management.
- Identify trends, gaps, and improvement opportunities based on data insights.
Issue Resolution & Corrective Actions:
- Investigate service failures, customer complaints, and operational bottlenecks.
- Recommend and implement corrective and preventive actions.
- Liaise with relevant departments to ensure timely resolution of quality-related issues.
Training & Capacity Building:
- Conduct periodic training sessions for staff to improve process adherence and quality awareness.
- Onboard new employees on quality standards and operational procedures.
Continuous Improvement Initiatives:
- Drive process improvement projects to optimize efficiency and reduce errors.
- Benchmark operations against industry best practices.
- Collaborate with cross-functional teams to enhance workflow and customer experience.
Skills and Requirements
- HND / Bachelor’s Degree in Statistics, or a related field.
- Must possess strong organizational skills with the ability to multi-task,
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- High attention to detail with a commitment to accuracy.
- Proficiency in MS Excel, Power BI, or other data analysis tools.
- Ability to work under pressure and meet deadlines.
Method of Application
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