At EY, we are committed to building a better working world - with increased trust and confidence in business, sustainable growth, development of talent in all its forms, and greater collaboration. We want to build a better working world through our own actions and by engaging with like-minded organizations and individuals. This is our purpose - and why we exist as an organization. Running through our organization is a strong sense of obligation to serve a number of different stakeholders who count on us to deliver quality and excellence in everything we do. We want to use our global reach and scale to convene the conversation about the challenges facing economies and the capital markets. When business works better, the world works better. Our values define who we are. They are the fundamental beliefs of our global organization. They guide our actions and behavior. They influence the way we work with each other - and the way we serve our clients and engage with our communities. Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our clients and wider communities experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our global organization. Our global awards program, Better begins with you, enables our people to recognize and celebrate individuals and teams within our organization who consistently live our values and bring our purpose of building a better working world to life through their everyday behavior, which in turn makes an impact on our clients, people and communities. This program is an important way in which we are building our shared culture, founded on our strong commitment to our values.
Overview
- Ensures the smooth, ongoing operation and support of a solution to deliver its successful deployment to the user community
- Runs, maintains and supports technology projects post-transition, ensuring a successful deployment
- Delivers quality support and resolves issues within the context of key business processes, products and services
- Contributes to initiatives that drive toward continuous improvement, standardization and the adoption of automation at scale
- Delivers to service level agreements and operational level agreements established by Service Delivery (global, regional, industry or function)
Responsibilities
- Responsible for contributing to the delivery of processes, solutions and/or projects, by delivering agreed activities, researching and presenting relevant information to inform recommendations.
- Accountable for delivering own work and meeting required targets which impact the immediate team.
- Meets performance objectives and metrics set locally (client service, quality and risk management, sales and business growth, solution development and teaming etc.)
Qualification
- Proven work experience in an IT support role
- Proficiency in managing network systems and database administration
- Experience with various operating systems including Windows, Linux, and MacOS
- Understanding of IT security principles
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and ability to explain technical issues clearly
- First degree in Information Technology, Computer Science, or related field
- Certifications such as CompTIA A+, Network+, Security+ or similar are a plus
Method of Application
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