ISSL is a software development and information technology consulting company providing information technology services, solutions and products to business enterprises in Africa. At ISSL, we are committed to helping our customers stay well ahead of their competitors. Also, Customer satisfaction is critical to our success. As such, we are committed to providing flexible, low-cost solutions to our customers that will help make their businesses run more smoothly and profitably. You can view our Why us page to know more about ISSL.
Description
- This position requires practical experience in the accounting and operations of banks and stock broking firms combined with experience in implementing financial applications.
- The Banking Software Implementation Officer will be responsible for bridging the gap between Information Technology and Client’s Business processes.
- He/she will coordinate the successful integration of our financial application software into client enterprises (majorly MFBs, PMIs & SB).
Roles and Responsibilities
- Provide technical support and onboarding for new Clients
- Responding to Clients queries of new cases via telephone, email and web
- Act as an internal client advocate keeping them updated in a timely manner
- Ensure that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Draft and distribute technical notices for internal and external communication.
- Prioritize your work in order to accomplish the most important and urgent tasks first.
- Keep on learning as our products and services grow and evolve.
- Maintain regular communication and information exchange with the rest of the team
- Identify and suggest any opportunities to provide a better service.
- Good understanding and application of analytical skills e.g. Advanced excel, MS access,
- Excellent knowledge of bank operations and systems.
Job Requirements
- Degree in a Financial discipline or Computing.
- 1 - 3 years relevant work experience.
- Strong Analytical skills
- Past experience and experience with banking applications is an added advantages.
Skills:
- Strong knowledge in accounting
- MS Windows and MS Office Proficiency
- Excellent communication (Oral & written)
- Technology-oriented
- Team player
- Effective Time Management
- The ideal candidate must be able to multi-task and must be ready to work under pressure.
Method of Application
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