Shuttlers is a platform that enables professionals access efficient shared transportation in Lagos Metropolis. We help transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With Shuttlers App, Professionals can book a seat on a route, pay for a seat and track the arrival of their shuttles.
Role Summary
- The Daily Operations Business Analyst will own analytics for the Shared/B2C business line. The analyst will provide visibility into daily route performance, revenue, pricing, customer behaviour, cancellations, and operational efficiency. This role supports the Shuttlers Daily business line with insights that drive growth and service quality.
Key Responsibilities
- Own end-to-end data and performance analytics for Shared/B2C operations.
- Build dashboards for daily route performance: occupancy, revenue, demand, cancellations, and routing efficiency.
- Conduct deep-dive analysis on route profitability, booking patterns, and customer behavior.
- Identify optimization opportunities in pricing, capacity placement, and route schedules.
- Partner with Ops to resolve real-time issues (route drops, seat shortages).
- Validate and monitor data quality for trip, booking, and route data.
- Support product experiments and measure impact with clear metrics.
- Deliver periodic performance reports with insights and recommendations.
Requirements
- 2–3+ years experience as a Business/Data Analyst.
- Strong SQL and Excel/Sheets skills.
- Experience with BI tools (Power BI, Tableau, Looker, Metabase, Data Studio).
- Experience with advanced analytics or automation tools (e.g., Python, R, or similar technologies) is an added advantage.
- Strong communication, documentation, and problem-solving skills.
KPIs
- 98% data accuracy and timeliness of dashboards and reports.
- > 80% rating from internal stakeholders
Method of Application
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