RusselSmith is an ISO 9001:2008 certified asset integrity management services company incorporated to serve the needs of the global oil and gas exploration and production industry, using rope access technology as our principal medium of access. At RusselSmith, we pride ourselves in our innate ability to provide superior quality solutions at competitive rates to our discerning customers in the Oil and Gas sector. We strive tirelessly to outdo expectations and enable our clients attain optimal success.
Job Summary
- The IT Support Officer is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues.
- This role ensures smooth IT operations, timely resolution of technical problems, and support for end-users across the organization.
Essential Duties and Responsibilities
- Respond to IT support requests from staff and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer systems, laptops, peripherals, and software applications.
- Manage user accounts, access rights, and permissions within corporate systems.
- Monitor and maintain IT infrastructure, including servers, networks, and cloud services.
- Ensure timely backup and recovery of data, maintaining data security and integrity.
- Support software updates, patch management, and antivirus protection.
- Assist in setting up new employees’ IT equipment and onboarding processes.
- Maintain IT inventory, documentation, and technical support logs.
- Collaborate with external vendors for maintenance, repair, or technical support as needed.
- Provide guidance and training to end-users on best IT practices and security awareness.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- 2–4 years’ experience in IT support, technical assistance, or helpdesk roles.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an added advantage.
Technical Skills:
- Proficiency in Windows and Linux operating systems.
- Knowledge of networking protocols, routers, switches, and firewalls.
- Experience with Active Directory, Office 365, and cloud-based systems.
- Ability to troubleshoot hardware, software, and connectivity issues.
- Familiarity with backup and disaster recovery procedures.
- Basic knowledge of cybersecurity best practices and IT security tools.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Customer-service oriented with a patient and supportive approach.
- Ability to prioritize tasks and work efficiently under pressure.
- Team player with a collaborative mindset.
- Attention to detail and commitment to IT best practices.
Method of Application
Signup to view application details.
Signup Now
