Business Analyst, Transformation & Change Management at Standard Chartered Bank

Standard Chartered BankLagos, Nigeria Data and Artificial Intelligence

Full Time

In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the share capital was placed with Nigerian investors. The end of the civil war saw a major economic upturn and as a consequence, the military government sought to increase local control of the retail-banking sector, hence the Bank’s investment in Standard Bank Nigeria (renamed First Bank of Nigeria in 1979) was reduced to 38%. Standard Chartered remained a shareholder of First Bank of Nigeria until 1996. Standard Chartered re-entered Nigeria in 1999 and opened to customers on 15 September 1999 as a wholly owned subsidiary of Standard Chartered Bank Plc, headquartered in United Kingdom. It now has 42 branches located in Lagos, Port Harcourt, Abuja, Ibadan, Kano, Kaduna, Maiduguri, Ota, Aba, Onitsha and Onne offering a wide range of products and services in Retail, Corporate and Institutional Banking. It employs over 900 employees and sees Nigeria as a growth centre.

Job Summary

Working with Programme and Portfolio Leads, COOs, CIOs and Business and Functional stakeholders it will be important that the chosen candidate has credible experience with a Project and Programme management background but also comes with the right behaviours to drive new ways of working within the space. As an individual, it will be important to have excellent interpersonal skills.
Primarily, play a lead role in driving and implementing country and Cluster projects with the responsibility for defining and documenting the project scope, accessing impact analysis for a requirement or group of requirements and ensure the best possible solution that meets the requirement is deployed.

Key Responsibilities

Strategy

Lead the planning, execution, and delivery of country and cluster projects.
Define and document project scopes, objectives, and deliverables.
Identify and implement the best possible solutions that meet project requirements.
Evaluating potential solutions to determine the best fit for the business needs.
Drive new ways of working within the project and programme management space.
Look for opportunities to drive continuous improvement, including the implementation of improved ways of working, digitization, automation, and simplification across the scope of project and program management execution and reporting.

Business

Collaborate with key stakeholders to understand their needs and objectives.
Conduct impact analysis for individual or groups of requirements.
Ensure that requirements are accurately captured and documented.
Oversee the deployment process to ensure successful implementation.
Ensuring that the implemented solution meets the defined requirements and delivers the expected benefits.

Processes

Maintain comprehensive project documentation.
Provide regular updates and reports to stakeholders and senior management.
Managing the transition from the current state to the desired future state of systems and processes.
Ensuring that changes are implemented smoothly and effectively.
Adhere to best practices in project and programme management.

People & Talent

Facilitate effective communication between stakeholders and project teams.
Utilize excellent interpersonal skills to foster a collaborative and productive work environment.
Resolve conflicts and negotiate solutions effectively.
Provide training and support to team members and stakeholders as needed.
Ensure that all project participants are aligned and informed.

Risk Management

Act as an escalation point whenever a risk to meeting regulatory & non-regulatory timeline is raised and provide support for risk/issue resolution.
Identify potential risks and develop mitigation strategies.
Monitor and manage project risks throughout the project lifecycle.

Governance

Ensure that all projects comply with organizational standards and regulatory requirements.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

AME Transformation Team
Business Heads
Function Heads
Group Process owners
Functional Partners including Risk, CFCC, HR, Finance, Legal, GIA
Project Managers
Tech and Operations Management
COOs, Nigeria
Head, Country Technology Management
Heads, Managers and peers in Technology and Operations.
Other Responsibilities
Embed Here for good and Group’s brand and values in Nigeria; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

Experience in technology project management and testing coordination.
Functional Specification and Documentation Skills
Knowledge in Quality and Process Improvement
Excellent verbal and written communication skills required,
Understanding of Standard Process Compliance
Ability to create effective work relationships across business & borders.
Focused, organized, and results oriented.
Good presentation skills and strong Excel skills
Proactive and positive with the ability to make good/sound decisions and use independent judgment.
Strong analytical and problem-solving skills.
Excellent stakeholder Management Skills
Excellent skill in requirement gathering.
Knowledge in SCB Business & Products
Ability to Negotiate and Influence project members or customers.
Able to take ownership of issues/tasks and apply Project Management best practices.