Business Operations Performance & Data Analyst at The Concept Group

The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light, our core values which we passionately uphold give us a sense of purpose and direction not only in our professional but in our private lives also. These values summarized are based on three pillars; (Great) People, (Continuous) Innovation and the (Ideal) Culture.

Description

• Are you passionate about transforming data into actionable insights that drive business performance? Do you excel at building dashboards, analyzing trends, and improving operational efficiency? If yes, we’d love to meet you!
• We are seeking a Business Operations Performance & Data Analyst to join our team and play a key role in optimizing business processes, improving efficiency, and strengthening data-driven decision-making across the organization.

Job Summary

• The Business Operations Performance & Data Analyst plays a key role in optimizing business performance through data-driven insights.
• This role is responsible for collecting and analyzing operational data, building performance dashboards, evaluating KPIs, and identifying opportunities for process improvement.
• Working closely with HR, IT, and other departments, the Analyst ensures the organization’s systems, processes, and performance outcomes remain aligned with strategic goals.

Key Responsibilities

• Collect, analyze, and interpret business and operational data to support strategic decisions.
• Build and maintain intuitive dashboards and performance reports (Power BI, Tableau, etc.).
• Collaborate with cross-functional teams to identify process gaps and recommend improvements.
• Establish and track KPIs across departments, ensuring alignment with organizational goals.
• Conduct in-depth operational and financial analyses to identify trends and improvement opportunities.
• Support HR Performance Management with data-driven insights for departmental evaluation.
• Lead continuous improvement initiatives and support digital transformation efforts.
• Ensure data accuracy, integrity, and compliance with governance standards.

Requirements

• Bachelor's Degree in Statistics, Economics, Data Science, Business Administration or related field.
• 5+ years’ experience in business analysis, operations performance, or data analytics (financial services/consulting is a plus).
• Proficiency in data visualization tools (Power BI, Tableau), SQL, and advanced Excel.
• Strong understanding of process optimization, performance frameworks, and KPI development.
• Excellent communication skills with the ability to translate complex data into clear business recommendations.
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Experience with continuous improvement methodologies is an advantage.

Method of Application