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Central - Global IT Support Manager at Jumia Nigeria

Jumia NigeriaLagos, Nigeria Networking and Tech Support
Full Time
Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us. The Jumia mall provides you with a wide range of products you can trust. Discover JIM's Big Thing for that special person in your life. You can also shop online for Valentine gifts and have them delivered directly to your loved one.

What you will be doing:

  • Responsible for Google Workspace platform management;
  • Responsible for Okta platform management;
  • Responsible for Endpoint Management;
  • Follow up on outstanding IT related requests and ensure resolution within established SLA;
  • Manage and monitor internal assets to ensure accurate inventory records;
  • Onboarding and Offboarding procedures;
  • Report RMA's and Warranties;
  • Manage OS Imaging and Configuration for Linux, MacOS and Windows;
  • Manage biometric accesses;
  • Other common IT Helpdesk duties.

What we are looking for:

  • Higher education in either IT or equivalent
  • Minimum 1 year work experience in computer technical support functions;
  • Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
  • Excellent communication skills and taste for contact with the end user;
  • Knowledge on Google Workspace, Okta, Microsoft, and Endpoint platforms;
  • Good interpersonal skills and taste for teamwork;
  • Good analytical ability, organization and planning;
  • Outstanding troubleshooting skills
  • Knowledge of customer service principles and practices
  • Proficiency in English, both written and verbal, clearly and accurately

Method of Application

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