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Channel Operations Specialist (POS and Card Payment) at PalmPay

PalmPayLagos, Nigeria Networking and Tech Support
Full Time

At PalmPay, we want to provide a financial ecosystem that is open to as many people as possible, and that’s why the only requirement to access financial services from us is that you have a smartphone. We have exclusively partnered with TECNO Mobile, Africa’s leading mobile phone brand with over 50% market share on the continent. The PalmPay app will come pre-installed on over 20 million devices in 2020.

We’re looking for a Channel Operations Specialist who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will play an essential role in ensuring that payments made by customers or businesses are processed correctly and on time. The ideal role holder may also be tasked with resolving any issues that arise with these transactions processing and availability of the channels, such as errors or other problems.
Job Responsibilities:

  • Responsible for the availability, stability, reliability, and operation of card payment systems by monitoring, supporting, and optimizing production systems and services
  • Take overall responsibility for the investigation and resolution of system downtime affecting the channels and card payment applications
  • Provide technical support in identifying, investigating, and resolving transaction-related issues
  • Proactive monitoring of processes and transactions leading to the identification of potential glitches
  • Ensure payment channels have a stable connection with the service providers/switching partners and provide quick responses to any channel-related issue.
  • Interface with the technology and product management team to suggest and recommend new initiatives that could Improve customers' experience with using the Card payment system.
  • Track issues and work with component teams for timely resolution of downtimes on any of the channels
  • Ability to analyze and interpret application logs and resolve identified issues
  • Taking up technical engagement with switching partners - Interswitch, NIBSS, UPSL, etc for prompt resolution of issues.

Job Requirement:

  • Minimum of a Bachelor’s degree in Computer Science or any related field, or its equivalent
  • At least three (3) years of related experience required.
  • Experienced in supporting and managing financial (cards) transactions processing system
  • Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
  • Strong work ethic and service mentality with the ability to manage multiple tasks.
  • Advanced proficiency in problem-solving, ability to investigate and address application issues
  • Effective use of database querying languages and tools to develop queries/reports and analyze business process data is an added advantage.
  • Basic knowledge of ISO 8583 messaging
  • Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel

Method of Application

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