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Colocation Lead Engineer at Open Access Data Centres Limited

Open Access Data Centres LimitedLagos, Nigeria Networking and Tech Support
Full Time
Open Access Data Centres (OADC) - a WIOCC Group Company - has been established to transform the provision of data centre services for Africa. The company is implementing a world-class, carrier-neutral, pan-African data centre footprint that will deliver an unparalleled client experience, offering expert assistance and support, partnership in tailoring bespoke solutions and leading-edge information systems to support client business decision-making.

The Opportunity:

  • The Data Centre Colocation Lead position will lead the daily colocation operations of the Data Centre.
  • You will assist the site operations team with operational goals and projects, ensuring delivery of high-quality services to our customers, meeting service level agreements, and resolving to document issues.
  • You will lead the colocation service level metrics for delivery, problem escalation/resolution processes, and performance monitoring.
  • The ability to work a flexible and prolonged off-hours schedule for planned and unplanned work and will do standby and call-out services when required.

Role Responsibilities

  • Lead site colocation operations and network aspects of the data centre using world-class principles and industry best practices.
  • Support procedures for maintaining high standards of operations, product and service quality, reliability, and safety.
  • Assist in the implementation of processes and procedures.
  • Lead productivity and quality in accordance with the company’s requirements and direction.
  • Lead all aspects of site infrastructure including the installation and maintenance of equipment.
  • Assist in the implementation of necessary backup and recovery technologies through SOPs/EOPs.
  • Leading colocation risk mitigation processes.
  • Lead all site incidents to ensure prompt, efficient response and resolution.
  • Lead capacity planning in Data Halls and IT infrastructure.
  • Lead the colocation environment end-to-end to monitor the reliability and stability of the products and solutions deployed for each service with proactive tuning and improvements.
  • Maintain up-to-date capacity-related data as well as projections for available space, bandwidth, storage, and networking to ensure proper mitigation is implemented proactively with proper planning, budgeting, and execution timelines.
  • Evaluate and promote site-wide quality improvements and initiatives.
  • Directly responsible for site planned and reactive colocation activities.
  • Directly responsible for the supervision of 3rd party suppliers working on mission-critical equipment.

Key Outputs of Role:

  • Demonstrate success in decision-making activities.
  • Demonstrate success in leading a multi-disciplined team.
  • Demonstrate success in vendor and contract supervision.
  • Demonstrate success in colocation operational supervision.
  • Demonstrate success in facility and building services supervision.
  • Demonstrate success in Health & Safety.
  • Demonstrate success in connectivity fault finding.
  • Demonstrate success in server fault finding.
  • Demonstrate success in rack and stacking server racks.
  • Demonstrate success in deploying customer equipment in a colocation environment.
  • Demonstrate success in project implementation.
  • Demonstrate success in project implementation.

Your Qualifications:

Qualifications and Experience:

  • Degree in Information Technology related discipline.
  • Technical certification CDCP
  • CCNA / A+ / N+; MCSE or other relevant certification advantageous.
  • ITIL Certification.
  • Mission-critical plant knowledge.
  • Data centre facilities experience.
  • 5+ years' experience in technology,
  • 3 years’ experience in data centre network and IT services.
  • 2 years’ experience in building facility services.
  • 3 years’ experience with mission-critical electrical/mechanical plants.
  • 2 years’ working experience in Occupational Health and Safety.
  • 5 years’ working experience in mission-critical systems.

Your knowledge.

  • Expert knowledge of Data Centre colocation operations, and capacity planning.
  • Expert knowledge of monitoring technology environments and solving availability, performance, and service level incidents.
  • Expert knowledge of both fibre and copper connectivity.
  • Knowledge of electrical systems 0-11KV.
  • Knowledge of Mechanical systems including HVAC.
  • Knowledge of Power Generation Systems.
  • Knowledge of Building Fire Systems.
  • Knowledge of BMS and Monitoring Systems.
  • Knowledge of Regulatory and Statutory requirements.
  • Knowledge of Health and Safety requirements respective to your site and country.
  • Knowledge of Environmental Requirements respective to your site and country.
  • Knowledge of MS Projects and other related Office 365 Packages.
  • Other Responsibilities
  • Leading the Permit to Work system in the colocation environment.
  • Standby for emergencies after hours.
  • Assisting the project and building teams with colocation-related items.
  • Assisting with budget activities and procurement within company guidelines.
  • Ensure the Data Centre is continually ready for customer visits.
  • Produce reports as required by management.
  • Keep all records up to date and secure in accordance with the Data Protection Act.
  • Complete training in H&S, fire prevention and/or first aid.
  • Internal systems strategy and maintenance.
  • Contractor and Supplier supervision.

Method of Application

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