Redex Technology specializes in high-quality, sustainable packaging solutions designed specifically for the quick service restaurant (QSR) industry. Driven by innovation, efficiency, and a commitment to customer satisfaction, we manufacture a diverse range of custom packaging — including paper cups, food containers, eco-friendly bags, and wrappers. Our dedication to quality, speed, and reliability has made us a trusted partner for leading QSR brands seeking to enhance their customer experience while minimizing environmental impact.
We are seeking a dynamic and enthusiastic individual to join our team as a Customer Care Representative / Social Media Manager. This role requires a professional who can provide exceptional customer service while effectively managing our social media presence.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and social media platforms.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal departments to address customer needs and provide feedback for continuous improvement.
- Develop and implement social media strategies to enhance brand awareness and engagement.
- Create, curate, and schedule engaging content across various social media platforms.
- Monitor social media channels for customer interactions and respond appropriately.
Method of Application
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