eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry. In the last two years eRecruiter Nigeria has evolved to become a strong recruitment consulting brand in Nigeria. We have successfully expanded our operations to different practice areas. These practices cover various sectors: Financial Services, Oil & Gas and Power, FMCG, Hospitality and Retail, Professional Services and Construction. Each practice is supported by a cloud-based applicant tracking system (ATS) enabling consultants, wherever they are in the world, to access the same information. This way, our efficiency as a business is unparalleled. Also our approach of developing strong relationships with top professionals, each practice area is able to specialise in identifying and supplying high quality, hard-to-find, local and international candidates to our clients. Our Capabilities: Contingency Recruitment Executive Search Contract/Interim Managed Services Recruitment Training Recruitment Strategy Design Recruitment Benchmarking International Recruitment
Role Overview:
- The Customer Experience & Data Analyst will be responsible for dissecting the customer journey, identifying bottlenecks and opportunities, and turning data into actionable insights that enhance our overall experience.
- The Ideal candidate will collaborate with teams across marketing, product, and support to design experiments, track results, and improve how we onboard, engage, and retain our customers.
Key Responsibilities:
Customer Journey Mapping
- Map the end-to-end customer experience across all touchpoints—from acquisition to onboarding to retention. Identify points of friction and propose clear solutions.
Data Analysis & Reporting
- Dive into customer data to uncover trends and behaviours that affect engagement, retention, and churn. Build and maintain dashboards and reports that inform decisions across the company.
Campaign & Experiment Design
- Design experiments and engagement campaigns (educational content, incentives, onboarding flows) to test hypotheses about how we can improve customer experience. Collaborate with relevant teams to implement them.
Collaboration & Communication
- Work cross-functionally with Product, Marketing, and Customer Support to translate insights into improvements. Communicate findings in a clear, non-technical way to enable action.
Insight-Driven Improvements
- Translate raw data into clear insights that lead to product and process improvements. You will be the voice of the customer—backed by data.
Key Success Metrics:
Your performance will be measured by:
- Customer Engagement – Increase in product adoption metrics (e.g., call volume, repeat usage).
- Onboarding Efficiency – Decrease in time-to-value and drop-off rates.
- Retention Rate – Measurable improvement in customer retention and reduced churn.
- Experiment Success – Number of experiments run and positive impact from resulting changes.
- Insight-to-Action Ratio – Frequency and quality of insights leading to implemented improvements.
Requirements:
- 3+ years of experience in data analysis, business intelligence, or customer experience roles.
- Proficiency in data analysis tools (e.g., Excel, SQL, Python, or Tableau).
- Strong analytical and critical thinking skills—you connect the dots fast.
- Experience creating and presenting reports to cross-functional teams.
- Passion for improving customer experience and understanding customer psychology.
- Excellent communication skills—you can simplify complex data for any audience.
Method of Application
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