ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities. However, over the years, the Firm has taken advantage of opportunities in various sectors of the Nigerian economy and has proven its ability to identify and develop new strategic businesses and integrate these to strengthen its asset management business model. This ability has resulted in the evolution of the Firm into a diversified financial services institution with businesses divided into two distinct parts within which various products and bespoke asset management services are offered to our diverse clients, focusing on Traditional Asset Management and Specialised Funds. ARM currently manages total assets of over N500bn. ARM Life has a strong track record in the group life insurance sector with favourable references across the industry. It is licensed and regulated by the National Insurance Commission of Nigeria (NAICOM) to underwrite Life, Annuity and Health insurance.
Job Summary
- The E-Business Channels Support Officer provides technical and operational support across ARM’s digital business channels (web, mobile, and API/partner platforms). The role combines application support, cloud (AWS and/or Azure) operational skills, and a strong automation mindset. The officer is expected not only to resolve incidents but also to identify repeat issues and proactively recommend automation and self-service improvements through admin portals, configuration tools, and workflow enhancements.
Job Details
- Provide first and second-level support for ARM’s digital channels (web, mobile, and API based partner platforms).
- Investigate transaction and system issues using structured database queries, application logs, and cloud monitoring tools.
- Monitor and support cloud-hosted applications across AWS and/or Azure environments.
- Perform approved operational tasks via admin portals, dashboards, and cloud consoles (e.g., configuration validation, service health checks).
- Identify recurring incidents and propose automation opportunities to reduce manual intervention and resolution time.
- Provide practical feedback to engineering and product teams on how admin portals, dashboards, and workflows can be enhanced to enable self-healing or faster issue resolution.
- Support deployment validation and post-release monitoring, ensuring issues are detected early.
- Diagnose API and integration issues for partners, including authentication, latency, and data consistency challenges.
- Log incidents and service requests with detailed technical context and resolution steps in the ticketing system.
- Participate in root-cause analysis and contribute to post-incident reviews. Maintain and improve support documentation, runbooks, and operational playbooks
- Collaborate with DevOps and engineering teams to test and validate automation, monitoring, and alerting improvements.
Requirements
- Technical Skills
- Hands-on experience with AWS and/or Azure, including:
- Compute services (EC2 / Azure VMs, ECS, Kubernetes, Docker, AKS, or equivalent)
- Monitoring and logging (CloudWatch, Azure Monitor, Application Insights)
- Basic networking concepts (VPCs, subnets, security groups, load balancers)
- Strong SQL skills for querying transactional databases in production or read-only environments.
- Solid understanding of web, mobile, and API-based system architectures.
- Working knowledge of REST APIs and integration troubleshooting.
- Familiarity with CI/CD pipelines and release management processes.
- Experience with ticketing and incident management tools (e.g., Jira, Manage Engine, New Relic, Graylog, ArgoCD). Innovation and Automation Expectations Ability to spot patterns in incidents and propose automation or configuration-based fixes rather than repeated manual resolution.
- Comfort working with admin portals, dashboards, and internal tools to resolve issues and suggest enhancements.
- Ability to articulate automation ideas clearly (e.g., “This issue can be resolved via a rule, workflow, or validation check in the admin portal”).
- Willingness to collaborate with engineering teams to translate support insights into backlog items or improvement initiatives.
- Continuous improvement mindset focused on reducing MTTR, manual effort, and operational risk.
Behavioral
- Automation-first thinking
- Strong production troubleshooting skills
- Innovative problem-solving mindset
- Security and compliance awareness
- Clear documentation and stakeholder communication
QUALIFICATION & EXPERIENCE
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.
- 2–4 years’ experience in application support, DevOps support, or cloud operations within a digital or financial services environment
Method of Application
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