Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3] Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties. Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.
Job Summary
- We are looking for a Head of Program Management Europe within the Service Line (SL) Business and Operations Systems (BOS) as a key leadership role responsible within BOS Program Office.
- This role is responsible for establishing strong project management practices in pre-sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments and realizing customer value.
- This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.
Responsibilities
What You Will Do:
- Lead BOS Delivery Fulfillment practice across Europe cluster, managing Program Directors (PD), and Project Managers (CPM).
- Senior People Manager of own unit and a senior Leader across matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).
- Closely Partners with Global Delivery program office.
- Set Individual Performance and Development goals for members with regular check-ins.
- Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
- Accountable for the delivery of Services (scope, cost, quality, and time).
- Responsible for competence management and upskilling of their community to serve business needs.
- Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods.
- Accountable for overall resource forecasting and planning; and achieving right-shoring targets.
- Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs.
- Drive a Knowledge Sharing and Asset building culture across CPM/CFR community.
- Drive Live Node Activity (LNA) Adherence in CPM community.
- Instill a culture for add on sales and customer value maximization.
- A champion for Compliance and the application of the Detailed Application Guidelines.
- Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation.
- Revenue realization based on committed timelines and in line with financial forecasts.
- Works closely with the BOS CU Delivery Units to drive BOS Services Delivery.
- Single Point of Accountability/Escalation for SL BOS service delivery issues.
- Accountable to review and sign-off on Solution Responsible and Fulfilment responsible artifacts during Pre-sales.
Requirements
What You Will Bring:
- 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record.
- University degree in ICT/Engineering. Graduate degree such as an MBA is a plus.
- Strong People Manager track record leading Senior Team members and Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.
- Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
- Mandatory certifications: PMP and JS8 Program Director GIAP certification
- In depth knowledge of different SDLC methodologies including Agile and waterfall approaches
- In depth knowledge and experience in project management and governance frameworks
- Expert level in Digital Transformation for OSS/BSS and surrounding Domains.
- Strong consultative, presentation, and communication skills
- Proven track record to deliver results within a time sensitive and high-pressure environment.
- Strong experience in organizational and program-level governance.
- Fluent in English; additional languages are a plus.
Method of Application
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