Information Management Officer - Maiduguri at Danish Refugee Council (DRC)

Danish Refugee Council (DRC)Borno, Nigeria Networking and Tech Support

Full Time

The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world. DRC fulfils its mandate by providing direct assistance to conflict-affected populations - refugees, internally displaced people (IDPs) and host communities in the conflict areas of the world; and by advocating on behalf of conflict-affected populations internationally, and in Denmark, on the basis of humanitarian principles and the Human Rights Declaration. We understand "durable solutions" as any means by which the situation of refugees can be permanently and satisfactorily resolved, enabling them to live normal lives. Durable solutions can be voluntary repatriation, local integration or resettlement. In Denmark, DRC assists refugees in all aspects of integration as well as asylum procedures. Internationally, DRC actively participates in supporting the protection of refugees, and promoting durable solutions for conflict-affected populations. The DRC’s supreme authority is the Council, which consists of up to three representatives of each member organisation, six representatives of the voluntary groups and refugee counselling organisations cooperating with the Danish Refugee Council, and of the Executive Committee. DRC is an umbrella organisation and is currently consisting of 30 organisation members and voluntary groups, committed to the refugee cause. Membership of the DRC is open to non-party-political, voluntary, nationwide humanitarian and international organisations that work on a democratic basis, and whose aims conform to those of the DRC.

Ensure that information systems are in place and maintained to support the ability of the Protection Sector Northeast Nigeria to take evidence-based decisions, in particular regarding protection priorities and gaps and support advocacy and system strengthening to the North West of Nigeria with strong support from DRC and its partners based on their experiences in Sokoto and Zamfara.

Duties and Responsibilities:

Under the supervision of UNHCR Protection Sector Coordinator and with oversight of the host entity DRC through the PIM Specialist and Protection Coordinator, the Information Management Officer will:

Structure and collate the primary data collected by Protection Sector partners on their achievements for the sector operation in Northeast Nigeria, and maintain IM tools which enables Protection Sector partners to identify gaps and priorities.
Organise the collection of data on the Protection Sector achievements in close coordination with AORs, in particular regarding by acting as a central focal point for uploading information through ActivityInfo.
Support the planning of the Protection Sector Northeast Nigeria for 2026, in particular the revision of the protection severity mapping, in close coordination with the AoRs.
Provide all relevant analysis of the data on the Protection Sector achievements, through graphs or other relevant products
Maintain the dashboard for the Protection Sector protection monitoring in BAY states, ensure its timely update, and implement any changes in the protection monitoring IM systems in place as required.
Train sector partners, AoRs, and other key partners on data collection, compilation, analysis, and the protection of sensitive data, as needed.
Regularly collaborates, consults with all coordination forums in Northeast Nigeria and represent the Sector in the Information Management Working Group, gives feedback to the coordination team.
Ensure the maintenance of the Protection Sector Reliefweb pages and the timely posting of the Protection Sector key documents.
Ensure to keep up to date with the incident reporting dashboard, the PSNE dashboard based on protection monitoring and help with new adaptations including Kobo process and P21 among others.

Education and professional experience:

A minimum of five years of progressively responsible experience in information management, data management and data visualization are required.
Experience working and providing support in the Humanitarian Planning Cycle and well versed with HPC guidance.

Essential requirements

Support analysis of data and statistics including, summary tables, trends analysis, infographics, and data visualization.
Expert level knowledge of data processing and managing qualitative and quantitative data using appropriate data analysis structure, methods, and tools such as MS Excel, activity info, Powerbi, kobo tools.
Coordination expertise for IM/PIM Officers/Specialists to discuss on confidentiality of information/best way to present it with consultations with protection experts.

Competencies: (Knowledge, Skills & Abilities)

Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to the management of information (in particular protection information) in complex emergencies, disaster preparedness, disaster response and early recovery; Ability to identify issues, analyze humanitarian trends and participate in the resolution of issues/problems; Knowledge of the Humanitarian Programme Cycle, humanitarian operations and coordination structures, particularly Humanitarian Country Teams, Inter-Sector Coordination; Knowledge of collection, processing and management of quantitative and qualitative data.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to clients.
Technological Awareness: Keeps abreast of available technology; understand applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.