ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
???????What You’ll Do:
- Provide 1st-level support, resolving issues swiftly in line with defined OLAs.
- Manage and monitor service desk tickets, ensuring timely escalation and resolution.
- Coordinate the setup of new staff with HR, Admin, and SCM for seamless onboarding.
- Install, administer, and maintain LAN, routers, firewalls, and Asterisk-based PBX systems.
- Deploy and evaluate end-user productivity tools to enhance workplace efficiency.
- Ensure enterprise endpoint security for desktops, laptops, and mobile devices.
What We’re Looking For:
- Bachelor’s degree in Computer Science, Engineering, Communications, or a related field.
- 1-2 years of experience in a technical helpdesk role, supporting Windows 7/8/10, Microsoft Office (or open-source alternatives), and business applications.
- Strong knowledge of TCP/IP, SMTP, SNMP, VPNs, and Asterisk-based PBX systems.
- Proven ability to deliver superior customer service and work effectively in a team.
- Excellent problem-solving, communication, and organizational skills.
- Experience supporting hardware (desktops, laptops, printers, mobile devices) and software remotely and in-person.
Method of Application
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