Haggai Mortgage Bank Limitedis a premier, Nigerian mortgage institution. Based in Lagos, it specializes in accessible housing finance, providing tailored mortgage products, savings accounts, and real estate investment solutions to help customers transition from tenants to homeowners.
Job Description
- The IT Operations and Infrastructure Officer is responsible for the effective operation, maintenance, and security of the organisation’s IT infrastructure.
- This role ensures that systems, networks, servers, and end-user devices function reliably to support daily business operations.
Key Responsibilities
IT Operations:
- Monitor and maintain daily IT operations to ensure system availability and performance.
- Provide first- and second-level technical support to users on hardware, software, and network-related issues.
- Troubleshoot and resolve system, network, and application issues promptly.
- Maintain IT service logs, incident reports, and resolution documentation.
Infrastructure Management:
- Install, configure, and maintain servers, networks, workstations, printers, and related infrastructure.
- Manage LAN, WAN, internet connectivity, and network security devices.
- Ensure regular system backups, data recovery procedures, and disaster recovery readiness.
- Monitor server capacity, storage usage, and system performance.
Security and Compliance:
- Implement and enforce IT security policies, procedures, and access controls.
- Ensure antivirus, firewalls, and system updates are properly managed.
- Support compliance with organisational and regulatory IT standards.
- Identify and escalate potential security risks or breaches.
Vendor & Asset Management:
- Liaise with IT vendors, service providers, and consultants when required.
- Maintain inventory of IT assets, licenses, and infrastructure components.
- Support procurement, deployment, and replacement of IT equipment.
Documentation & Reporting:
- Prepare and maintain IT operational procedures and user guides.
- Generate periodic reports on system performance, incidents, and infrastructure status.
- Support audits and management reviews related to IT operations.
Qualifications & Experience
- Bachelor’s degree or HND in Computer Science, Information Technology, or a related field.
- 2–5 years’ experience in IT operations, infrastructure, or systems support.
- Professional certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an added advantage.
Required Skills & Competencies:
- Strong knowledge of Windows/Linux operating systems.
- Good understanding of networking (TCP/IP, LAN/WAN, VPN).
- Hands-on experience with hardware troubleshooting and system configuration.
- Ability to work under pressure and respond to urgent IT issues.
- Good communication and documentation skills.
- Strong problem-solving and analytical ability.
Method of Application
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