IT, SME, Sales & Distribution at Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.

Responsibilities

Process/Policy Compliance

• Process and policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs 
• Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks & IT at Group and OpCo) to align the processes and closure of all open issues
• Act as the primary expert and advisor for all sales and distribution applications, ensuring alignment with business goals and industry best practices.
• Stay up-to-date on emerging trends and technologies in sales and distribution applications within the telecommunications sector, including omni-channel strategies, analytics, and partner integrations.

Improvement projects 

• Identify and drive projects for assigned function, both Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.
• Lead the analysis, design, implementation, and continuous improvement of sales and distribution application platforms, including but not limited to CRM, order management, inventory, channel management, and partner portals.
• Collaborate cross-functionally with sales, distribution, IT, product, and business units to gather requirements, define solutions, and deliver application enhancements.
• Advise on digital transformation and automation initiatives targeting the sales and distribution domains, including go-to-market strategies, digital channels, and process optimization.
• Lead or support vendor selection processes, contract negotiations, and RFP development for new tools or platform upgrades.
• Develop and maintain technical documentation, solution designs, and knowledge transfer materials.

Operational

• Align with regulatory teams for all key QoS KPI’s for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of  KPI’s.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensuring effective implementation of Adherence to Regulatory    QoS standards and requirements,
• Monitor, troubleshoot, and resolve issues within the sales and distribution applications to ensure system reliability, data accuracy, and user satisfaction.
• Conduct system demos, end-user training, and provide subject matter guidance for operations and support teams.

Effective Interface with Internal Assurance group team for close looping.

• Effective engagement with the IA group team to define the audit and pain areas.
• Engage within the OPCO to ensure the learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learnings tracker and close looping for the OPCO
• Ensure all the audit observations of the OpCos are effectively close looped. 
• Ensure process gaps are identified and shared with Process owner/Function Head for implementation. 
• Ensure technology gaps are identified and shared with relevant stakeholders for implementation
• Interface with Networks and Information Technology for audits and closures.

Qualifications

Educational Qualifications 

• Bachelors/Masters degree in computer science, systems analysis or a related study.

Relevant Experience 

• 5-7 years of work experience on BSS/OSS design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Proven expertise in sales and distribution application landscapes (CRM, order management, distribution management, inventory, channel/partner management).
• Hands-on experience configuring and optimizing leading sales and distribution software processes.
• Strong understanding of sales processes, distribution channel models (direct/indirect, online, partner), and industry best practices
• Experience in systems integration, API management, data migration, and analytics.
• Strong analytical and problem solving skills
• Stakeholder management
• Project management
• Business Analysis
• Software Architecture and Design
• Software Testing

Method of Application