Artee Group is one of Nigeria’s leading businesses spanning across the consumption space. While retail forms the core business activity of Artee Group, Group subsidiaries are present in shopping mall, manufacturing, real estates, among many others. At Artee Group, our statement of purpose is 'Adding value beyond limits’. This is as true as it was in 1998, when we started out as a wholesaler in Nigeria. SPAR Park n Shop which operates in the hypermarket and supermarket retail format is today present across 3 cities of Lagos, Abuja and Port Harcourt. In the year 2014, Artee Group launch its first shopping mall in Port Harcourt. Riding on the success of Port Harcourt Mall, Artee Group is presently working on 3 shopping mall projects across Nigeria. With the launch of Dollarstore in Port Harcourt Mall, Artee Group recently added another value format to its retail brand portfolio. Expanding its presence across the consumption space, Artee joined hands with Landmark Group of Dubai to launch Babyshop, Lifestyle and Splash store brands to cater to fashion and lifestyle requirements of Nigerians. Artee Group’s retail network touches the lives of millions of Nigerians. The cornerstone of our philosophy is listening, adapting, and delivering exceptional value to our customers, investors and shareholders. What sets us apart at Artee Group is a strong and dynamic culture of entrepreneurship.
KEY RESPONSIBILITIES
- Technical support for Group Companies
- Working with the Service Desk to resolve issues logged by end-users within the required serviceblevel parameters
- Provide first level support for Business Application through phone and remote access support
- Troubleshoot IT problems and determine the source of IT problems (hardware, software and end-user access etc)
- Working with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business
- Following up to resolve issues at the root-cause level
- Planning and Organizing - plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes
- Customer Focus - identifies and responds to user’s needs and ensures quality of service standards are met
- Specialist Knowledge – applies, maintains and improves on in-depth specialist knowledge
- High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability
- Documenting issues, the events leading up to them and steps taken for their resolution
- Ensure Application related issues are resolved
- Accurately log all problems into the Service Desk system in a timely manner
- When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure
- Maintenance of stock of consumables, printers/accessories
- Liaise with service providers to maintain optimal usage of various service and monitor SLA
- Train the users periodically for use of Apps hardware accessories/equipment
SKILL SET
- Strong leadership & communication skills
- Should be able to able to maintain good inter-personal relationship with co-employees and others
- Must be dependable, attentive to details, a creative thinker and a good team player
- Able to multi-task, prioritize and manage time effectively
- Should be able to think out of the box, innovative and possess problem solving ability.
Method of Application
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