Verto is a global B2B payments solution that helps businesses send money to anyone, anywhere. Using a purposefully built tech infrastructure and payment rails, you can instantly send and receive money in over 200 countries. Today, Verto helps 1000+ customers from startups, SMEs to large corporate companies convert $millions per year. Using our liquidity and price discovery marketplace solution, new customers can convert between 39 currencies, open bank account or wallets in seconds and make payments on a single platform.
Description
- We’re seeking a driven and results-oriented IT 1st and 2nd Line Support Technician who is excited to tackle technical challenges that enable seamless IT operations and enhanced employee productivity.
- In this role, you will be expected to achieve key milestones such as efficiently resolving IT support requests, ensuring robust onboarding/offboarding processes, and contributing to a secure IT environment.
- You will play a pivotal role in ensuring Verto’s IT systems and tools function seamlessly, empowering employees to focus on our mission of transforming emerging markets.
In this role you will:
- Provide 1st and 2nd line IT support via Jira IT service desk, resolving technical issues with a high level of efficiency and professionalism.
- Troubleshoot macOS and Windows systems, network connectivity, and software applications (e.g., Google Workspace, Slack, Microsoft Office Suite).
- Set up, configure, and maintain company hardware, including MacBooks and Windows laptops using JumpCloud (MDM).
- Support new joiners by setting up laptops, creating user accounts, and ensuring tools and access are ready for Day 1 productivity.
- Manage the offboarding process, including deactivating user accounts, tracking hardware, and ensuring secure data handling.
- Maintain an accurate inventory of IT assets, managing their lifecycle and optimizing their use.
- Partner with the InfoSec Manager to address security incidents such as phishing reports and ensure compliance with security protocols.
- Monitor and maintain security tools, including Endpoint Detection and Response (EDR) systems, and support the implementation of InfoSec policies.
- Conduct regular audits of systems, devices, and accounts to ensure operational efficiency and security.
- Assist employees in understanding and using IT tools effectively, providing training and support to enhance productivity and compliance.
Responsibilities
You’ll be responsible for:
- Delivering high-quality IT support and fostering a seamless user experience for Verto employees.
- Streamlining IT processes for onboarding and offboarding, ensuring efficiency and accuracy.
- Maintaining IT infrastructure and supporting cybersecurity measures to safeguard company assets.
- Promoting best practices in IT use and supporting a culture of technological excellence.
Requirements
- Proven experience in a 1st and 2nd line IT support role.
- Expertise in macOS and Windows operating systems, as well as troubleshooting hardware and software issues.
- Strong proficiency with Google Workspace, Slack, Microsoft Office Suite, and Jira IT service desk.
- Hands-on experience with Mobile Device Management (MDM) tools, particularly JumpCloud.
- Knowledge of cybersecurity principles, including handling phishing reports and monitoring EDR tools.
- Excellent organizational skills, with experience in IT asset management and inventory tracking.
- Strong communication and interpersonal skills, with the ability to assist non-technical users effectively.
- Self-motivated and capable of handling multiple priorities in a fast-paced environment.
Method of Application
Signup to view application details.
Signup Now
