IT Technician at Workforce Group

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. At Workforce, we are committed to helping our clients perform at the highest levels and achieve their desired success. We pride ourselves in our ability to consistently adopt structured, rigorous and well thought through diagnostics process focused at understanding the peculiar needs of our clients and then design, develop and deploy customised innovative solutions and interventions to meet those needs. Our service offerings are targeted at both private and public sector organisations in Nigeria, the West African Sub-region, and other organisations across the world seeking value adding solutions to the issues and challenges militating against employee performance and organisational effectiveness. Currently, our client portfolio comprises of 75% of financial institutions in Nigeria, Top 10 FMCG companies in Nigeria Top 5 Telecommunication Service providers in Nigeria. Leading Oil & Gas Companies Leading Advertising & Marketing Communications Companies Leading Real Estate Firms Leading Services and Trading Companies

Description

• We are is seeking a proactive and customer-focused IT Technician to provide first-line technical support.
• The successful candidate will diagnose and resolve IT incidents, perform hardware/software installations, and deliver reliable end-user assistance both remotely and onsite.

Key Responsibilities

• Provideremote first-line supportfor incidents and service requests
• Install, configure, and customizesoftware and hardware
• Set up and maintainPCs, printers, and peripherals
• Performhardware and software fault diagnosisand troubleshooting
• Deliver basic administrative support acrossWindows desktop environments
• SupportWindows Server platformsat an entry level
• Participate IT projectsand rollouts
• Maintainaccurate, detailed ticket notesin the ticketing/PSA system
• Produce and updatetechnical documentation
• Adhere to operational and administrative processes
• Work effectivelyindependently and within a team
• Be available forafter-hours supportwhen necessary
• Identify, prioritize, andescalate incidents appropriately.

Qualifications
Compulsory:

• Secondary School Certificate (WAEC/NECO or equivalent)
• MCSE or equivalent diploma/certification
• Reliable means of transportation.

Experience Required:

• Minimum 3 year experiencein Desktop / IT Support
• Exposure todesktop hardware and Microsoft software environments
• Basic understanding ofWindows desktop and server operating systems
• Familiarity withperipheral installation and troubleshooting
• Basic networking knowledge (LAN / Ethernet)
• Exposure toVoIP / SIP(preferred)
• Experience withticketing systems(beneficial).

Method of Application