ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
What you’ll be responsible for:
- Lead and manage L1/L2/L3 NOC engineers and shift teams
- Ensure proactive monitoring, fault detection, escalation, and resolution
- Drive incident, problem, and change management using ITIL practices
- Track and improve key metrics including uptime, MTTD, MTTR, and SLA compliance
- Coordinate planned maintenance, upgrades, and configuration changes
- Serve as the primary escalation point for major network incidents
- Oversee network performance reporting and operational dashboards
- Champion automation and continuous improvement in NOC processes
- Salary: N700, 000 to N1,400,000.
What you bring:
- Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related field (minimum 2.1 or Upper Credit)
- 7+ years’ experience in Network Operations / ISP / Service Provider environments
- 3+ years in a leadership role managing a 24/7 NOC team
- Strong knowledge of IP networks (BGP, OSPF, MPLS), fiber, GPON, and wireless
- Experience with monitoring tools (e.g., Zabbix, PRTG, SolarWinds, Cacti)
- CCNP and ITIL certifications (preferred); PMP/PRINCE2 is a plus
- Excellent stakeholder communication and incident leadership skills
Method of Application
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