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Manager, Regional Technical Operations at IHS Towers

IHS TowersLagos, Nigeria Networking and Tech Support
Full Time
For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.

Job Description

As Manager, Technical Operations, you will ensure network quality standards and service commitments are achieved through effective monitoring and coordination of regional technical staff across assigned region. Also, act as primary interface with management on technical and engineering deliverables within the region.

Key Roles & Responsibilities


  • Manage and maintain relationships with internal stakeholders and external partners within the assigned region.
  •  Demonstrate thorough understanding of Operations & Maintenance (O&M) tasks and regional targets. Motivate team-members towards achievement of such tasks and targets.
  • Communicate relevant information and feedback from management to Field Operations Team Leaders, Field Service Engineers, Technicians and Contractors.
  • Monitor management of network assets across region and trigger consequence management where evidence of mismanagement arises. 
  • Review need for Capex replacement and trigger replacement request process.
  •  Ensure all reports (statistical and registers) are accurate and available as and when due. • Provide inputs to the regional budget.
  •  Notify Service Maintenance Contractors (SMCs) of sites where they are required to deploy security and ensure that Quality Auditors (QAs) are promptly informed of security deployment to sites as it occurs.
  •  Ensure optimal supply of diesel to sites to prevent site downtime. Also, communicate diesel needs to the Associate Director, Operations.
  •  Ensure SMCs carry out Site Readiness Audits and escalate issues to Regional Project Coordinator for resolution.
  •  Collate daily Decommissioned Asset Checklists and validate with Field Service Engineers before forwarding to Project Coordinator.
  •  Populate Customer Upgrade Request Forms (CURFs) and share with Regional QAs to ensure all CURF requirements are met.
  •  Manage and appraise performance of Field Operations Team Leaders based on set Key Result Areas (KRAs). Identify training needs and act as mentor to subordinates.
  •  Steer weekly governance meetings and engagements. • Ensure required tools of trade are available to team-members and utilized effectively and efficiently.
  •  Track progress on all O&M deliverables within the region and provide timely feedback to the Associate Director, Operations to enhance decision-making. 
  • Proactively communicate O&M status, issues and risks to management.
  •  Share accountability for overall regional compliance with policies, procedures, and methodologies.
  •  Conduct regular status meetings with all stakeholders, ensuring follow-through on all agreed actions, needs and requirements.
  •  Ensure smooth and timely integration of new network elements into the operational network.
  •  Manage and ensure conformity to quality processes and systems.
  •  Ensure all commercial responsibilities such as Supply Chain invoicing and project execution receive prompt attention across all control points within the region.

General Duties

  • Promote communication among colleagues to drive information flow and curb problems that arise.
  •  Prepare and submit reports to the Associate Director, Operations on all matters relating to regional operations.
  •  Manage relationships with partners/ vendors.
  •  Perform other duties as assigned by the Associate Director, Operations.

Functional Competencies:

  • Engineering Management
  •  Logistics Management
  •  Contacts Management
  •  Project Management
  •  Network Operations Management
  •  Network Audits
  •  Business Planning
  •  Financial Acumen

Behavioural Competencies:

  • Collaboration & Teamwork
  • Leading & influencing


  • Bachelor’s degree in Telecommunications Engineering, Electrical/ Electronic Engineering, and/ or any other related discipline.
  • Professional certifications such as CCNA or PMP will be an added advantage.
  •  +10 years’ related experience in telecoms operations and maintenance

Method of Application

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