Network & Security Operations Officer at Electronic PayPlus Limited

Electronic Payplus Limited is a customer focused, smart card and payment solution service provider incorporated in 2004. The company commenced operations in 2005 with POS terminal deployment and changed its line of business to Smart card production and personalization in 2009. Electronic Payplus Limited is known for its world class service delivery, and has been doing business in both the financial and non-financial sectors of the Nigerian economy as well as in regions beyond Nigeria.

Job Description 

• The Network & Security Operations Officer is responsible for maintaining the integrity, availability, and security of the organization’s network infrastructure.
• The role provides real-time network monitoring, proactive uptime management, security event handling, and operational oversight of firewalls, routing, switching, and VPN environments.
• This position plays a critical role in ensuring secure, stable, and optimized network performance while responding promptly to security incidents, vulnerabilities, and vendor/ISP escalations.
• The role supports business continuity by delivering reliable connectivity, safeguarding data, and maintaining compliance with security

Responsibilities
Network Monitoring & Uptime Management:

• Conduct real-time monitoring of network devices, services, and links using approved network management tools.
• Ensure optimal uptime of all critical network components through proactive performance analysis and alert handling.
• Perform daily health checks, trend analysis, and capacity monitoring to prevent outages or service degradation.
• Identify potential bottlenecks and recommend improvements for performance optimization.

Firewall, Routing, Switching & VPN Operations:

• Administer, configure, and maintain firewalls, routers, switches, load balancers, and VPN gateways.
• Execute network changes, rule updates, and configuration modifications in line with approved change control processes.
• Ensure secure, efficient, and compliant connectivity across internal and external network boundaries.
• Manage and monitor VPN connections, ensuring stability and secure remote access.
• Maintain accurate documentation of network topology, configuration changes, and device inventory.

Security Incident Detection & Response:

• Monitor security events, alerts, and logs from SIEM tools, firewalls, and intrusion detection/prevention systems.
• Investigate anomalies, threats, and suspicious activities, ensuring timely escalation and remediation.
• Support incident response activities including containment, eradication, and recovery procedures.
• Assist in vulnerability management, patch compliance, and implementation of security best practices.

ISP & Vendor Escalation Management:

• Coordinate with Internet Service Providers and technology vendors to resolve connectivity issues, outages, and performance concerns.
• Track open tickets, follow up on SLAs, and ensure timely resolution of escalated incidents.
• Evaluate vendor performance and provide feedback to management for service improvement.

Compliance, Reporting, and Documentation:

• Ensure adherence to internal security policies, regulatory requirements, and industry standards (ISO 27001, PCI-DSS, etc.).
• Prepare periodic network performance, security, and incident reports for management review.
• Maintain updated SOPs, network diagrams, escalation matrices, and knowledge base documentation.
• Support internal and external audits related to network security and infrastructure operations.

Academic Qualification

• Bachelor’s Degree in Computer Science, Information Technology, Electrical/Electronic Engineering, or a related technical discipline.
• A master’s degree in information security, Network Engineering, or Technology Management will be an added advantage.

Professional Qualification:

• CCNA / CCNP (Cisco Certified Network Associate/Professional)
• CompTIA Security+
• CEH (C
• ertified Ethical Hacker) or equivalent cybersecurity certification
• Fortinet NSE certifications (NSE 4 or higher)
• ITIL Foundation Certification (for understanding of IT service management best practices)

Experience:

• Minimum of 3–5 years hands-on experience in network operations, security operations, or network engineering.
• Experience managing enterprise-level firewalls, routers, switches, and VPN infrastructure.
• Proven experience in real-time network monitoring using tools such as SolarWinds, PRTG, ManageEngine, or similar

Key Skills & Competencies:

• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing protocols (OSPF, BGP), and switching technologies.
• Hands-on experience with firewalls (Cisco ASA, Fortinet, Palo Alto, Sophos or similar).
• Practical knowledge of IDS/IPS, SIEM platforms, VPN technologies, and network authentication systems.
• Strong analytical and troubleshooting abilities with a proactive problem-solving approach.
• Ability to respond quickly to incidents in fast-paced environments.
• Excellent communication, documentation, and stakeholder engagement skills.
• High attention to detail, discipline, and commitment to operational excellence.

The ideal candidate will:

• Demonstrate strong technical depth in network engineering and cybersecurity operations.
• Show excellent situational awareness, critical thinking, and ability to work calmly under pressure.
• Possess a proactive mindset with a passion for preventing incidents rather than reacting to them.
• Exhibit high levels of integrity, confidentiality, and professionalism in handling sensitive network/security information.
• Be a collaborative team player capable of working across IT, operations, vendors, and external partners.
• Demonstrate strong organizational skills and the ability to prioritize multiple tasks efficiently.
• Be committed to continuous learning, technological advancement, and industry best practices.

Method of Application

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