Operation Analyst at Workforce Group

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. At Workforce, we are committed to helping our clients perform at the highest levels and achieve their desired success. We pride ourselves in our ability to consistently adopt structured, rigorous and well thought through diagnostics process focused at understanding the peculiar needs of our clients and then design, develop and deploy customised innovative solutions and interventions to meet those needs. Our service offerings are targeted at both private and public sector organisations in Nigeria, the West African Sub-region, and other organisations across the world seeking value adding solutions to the issues and challenges militating against employee performance and organisational effectiveness. Currently, our client portfolio comprises of 75% of financial institutions in Nigeria, Top 10 FMCG companies in Nigeria Top 5 Telecommunication Service providers in Nigeria. Leading Oil & Gas Companies Leading Advertising & Marketing Communications Companies Leading Real Estate Firms Leading Services and Trading Companies

Description

• We are seeking a highly organized and proactive Operations Analyst to join our Operations Excellence team. Unlike a traditional back-office analyst, this role is "boots on the ground" for our telematics and physical operations.
• You will be responsible for the real-time health of our fleet, ensuring that our material handling equipment is utilized efficiently and that our frontline teams are meeting strict operational standards.
• The ideal candidate is a disciplined problem-solver who can spot a "dropped ball" before it affects the client and has the backbone to enforce operational strategy.

Key Responsibilities

• Act as the primary administrator for the Service Order application. You will ensure technical team create work orders for all maintenance and operational issues, ensuring high data integrity.
• Monitor the status of all open tickets. You are responsible for following up with technical teams to ensure issues are closed out within established Service Level Agreements (SLAs).
• Provide continuous monitoring of material handling equipment (MHE) and telematics via Linde Connect software.
• Translate telematics alerts into actionable work orders, ensuring that "dropped balls" are eliminated through clear digital trails.
• Hold frontline and maintenance teams accountable for updating ticket statuses, ensuring that the "story" of every asset is accurately captured in the system.
• Generate weekly reports on ticket aging, resolution times, and recurring equipment issues to help leadership "pattern" business needs.
• Coordinate with the warehouse to ensure parts used in work orders are properly logged and accounted for.

Qualifications
Compulsory:

• BSc / HND in Computer Science, Statistics, Engineering, or a related field.
• Proficiency in Microsoft Office applications (specifically Excel for tracking and Outlook for coordination).
• Knowledge of CRM, ERP, or CMMS ticketing platforms (e.g., SAP, Jira, or similar).

Experience Required:

• 2+ years of professional experience in a similar role.
• Proven experience using Service Order or CMMS (Computerized Maintenance Management Systems) software (e.g., SAP, Jira, or custom ERP ticketing).
• Hands-on experience with Power Automate to build automated workflows and process integrations.

Method of Application