Platform Manager, Professional Services at InterSwitch

Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€Â provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.

About the Job

• Managing Technology Processes inherent in creating, managing and delivering training virtually
• Building, Partnering and Managing and supporting administrative platforms for the Professional Services Team, such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS)
• Effectively market professional services learning solution to pre-defined target markets online and deliver revenue targets as assigned for the financial year

Key Responsibilities
Strategy Development:

• Understand the vision and strategy for the Professional Services Market
• Build and grow the Professional Services brand virtually
• Successfully transform key Professional Services onsite courses to virtual programmes
• Work with the team to ensure execution of sales strategies to improve market share for virtual training solutions

Graphic Design:

• Provide and evaluate visuals used during the content development process
• Work closely with the Design & UX Team to provide visuals, design, and UX for learning programs

LMS/LCMS Management:

• Maintain and support administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS)
• Maintain and support partner platforms' LMS & LCMS

Authoring Systems Management:

• Maintain, support, and supervise tools, technologies, and content used during instructional design and content development

Delivery Platform Management:

• Provide technical and learning support for technology used in the electronic and online delivery of learning programs
• Deliver end-to-end learning solutions virtually on the Professional Services Platform
• Consistently update and make learning programs readily available on ISW platforms for client consumption
• Manage technology processes inherent in creating, managing, and delivering training virtually

Collaboration Platform Management:

• Manage social and collaborative tools for knowledge sharing and team learning
• Increase the number of virtual presences of the Professional Services portfolio

Marketing and Communication:

• Increase the number of users on the learning platform to meet revenue targets
• Effectively market professional services learning solutions to predefined target markets
• Deliver assigned revenue targets for the financial year on the virtual platform
• Prospect for new opportunities and identify profitable customers across sectors
• Cross-sell and up-sell departmental learning solutions to new and existing clients
• Follow up on leads and opportunities
• Perform telemarketing and cold calls (virtual and onsite, when necessary)
• Own and manage internal and external KYC documentation for client onboarding
• Provide periodic reporting on leads and sales activities
• Generate demand by proactively reaching out to potential customers for awareness

Customer Relationship and Account Management:

• Develop, manage, and maintain strong relationships with key accounts across different sectors using key account management frameworks
• Liaise with internal teams to ensure client issues and complaints are resolved or escalated as needed
• Identify and confirm customer requirements
• Manage project delivery and sales tracking
• Oversee service management related to upgrades, outages, and issues

Competition/Market Feedback Analysis:

• Monitor trends in client buying behavior and provide relevant market feedback on competing solutions
• Understand industry trends and sell value propositions using case studies
• Provide input on competitor solutions including features, pricing, and strategy to support sales efforts

Event Management & Product Visibility:

• Identify networking opportunities, sales conferences, and events that positively impact sales across all sectors

Performance Review and Monitoring:

• Conduct daily reviews of open opportunities to ensure monthly closures
• Review set targets against actual performance with the team
• Forecast revenue lines and income for upcoming quarters
• Monitor performance and track deviations from budget
• Conduct monthly reviews of open opportunities to drive closure
• Track overall sales progress

Requirements
Academic Qualification(s):

• Candidates should possess a B.Sc. Degree in Computer Science; A Master's degree is an advantage

Professional Qualification(s):

• Digital Marketing
• Technical Writing
• (Additional relevant certifications can be added as needed)

Experience:

• 7–10 years of relevant experience in related roles or industries.

Method of Application