M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go �PayGo� solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
What You Need
- The Research Lead will run user research from start to finish, based in Nigeria and supporting all M-KOPA markets, to generate clear insights that guide product and experience decisions.
Required Experience:
- Strong qualitative research methodologies, research design, and UXR data reporting with at least 2 years experience in User Experience Research
- Expertise in conducting in-depth interviews and usability testing
- Experience designing robust research studies with clear methodologies and sampling strategies
- Proven ability to transform raw research data into strategic recommendations
Why This Role Matters to You
- This role offers a unique opportunity to develop advanced research skills across multiple African markets, working with rich customer data and building strategic relationships with product leaders and executives.
- You'll contribute to shaping research practices, collaborate with team members to elevate research standards, and see insights translate into real-world impact.
- If you're passionate about using research to drive meaningful change in emerging markets while advancing your career in a fast-growing fintech company, this role provides the perfect platform to deepen your research expertise and make your mark on both customer experience and business strategy.
Method of Application
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