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Service Desk Support Lead at Arit of Africa Limited

Arit of Africa LimitedLagos, Nigeria Networking and Tech Support
Full Time
Arit of Africa Ltd is a world-class IT services organization that specializes in the deployment of high-end IT systems, solutions and services. We are a customer-centric organization providing a range of solutions to meet the demands and challenges of our customer. We have an in-depth understanding of the Nigerian market and are therefore conversant with the dynamic environmental factors in which businesses operate locally bearing in mind international practices. Suffice it to say we are a glocal (global and local) organization set to provide first-rate services that delight our esteemed customers. The Networks competency of Arit of Africa provides an integrated, unified point for the implementation and management of critical converged communications components. The company delivers a comprehensive set of services for management, maintenance, program management and complex application

Job Summary

  • We are seeking a highly qualified Service Desk Support lead to join our dynamic team. The ideal candidate will have a strong background in IT support, excellent communication skills, and a commitment to ensuring customer satisfaction.
  • If you're ready to lead a team in providing exceptional service and technical solutions, this role may be perfect for you.

Qualifications and Experience

  • Bachelor's Degree in Computer Science, Software Engineering, or related field.
  • Minimum of five years of computer-related support experience in a Windows OS environment.
  • Must hold Azure Fundamental, Azure Administrator certifications, and Modern Desktop Administrator Associate, as well as any IT support-related certifications such as CompTIA A+, Cisco Certified Network Associate, and ITIL foundation certified
  • Dedication to quality customer service and a deep understanding of enterprise-wide service delivery procedures.
  • Strong problem-solving skills and the ability to make informed decisions.
  • Certifications (Evidence Required):
  • Microsoft Certification in Microsoft Office, Office 365 suite, and SharePoint.

Method of Application

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