Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
About the Role
- Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc.
- We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience.
- We are looking for a Site Reliability Engineer to provide enterprise-level assistance to our production applications and services.
- You will be responsible for the stability, integrity, and operation of our production applications by supporting, monitoring and driving optimizations while also providing root cause analysis with recommendations for improvements.
- You will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
Job Summary
- Responsible for ensuring our systems run smoothly and efficiently while engineering solutions to improve visibility, eliminate repetitive tasks, and increase system resilience.
- The ideal candidate will balance real-time on-call responsibilities with strategic engineering work to achieve sustainable and scalable service reliability.
Responsibilities
What you’ll get to do:
- Participate in on-call rotations as the primary technical lead for detecting, triaging, and resolving service degradation, outages, or reliability issues across all environments.
- Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders and leading and documenting blameless Root Cause Analyses (RCAs) to identify the root causes of issues and drive long-term fixes.
- Investigate and resolve customer complaints escalated beyond L1 and L2 support, particularly where performance, reliability, or complex system behavior is affected.
- Participate in feature development discussions to ensure services are built with observability from the ground up. Create and maintain dashboards to monitor application and infrastructure health and set up alerts for key performance metrics.
- Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) in collaboration with Product and Engineering teams.
Requirements
To succeed in this role, we think you should have:
- Minimum 3 years of experience supporting enterprise applications in an SRE or similar role.
- Strong knowledge of cloud infrastructure, Kubernetes, and container orchestration tools.
- Experience with APM and observability platforms such as New Relic, Datadog, ELK, or Signoz.
- Proficient in setting up and maintaining monitoring dashboards using Grafana and Prometheus.
- Skilled in diagnosing issues using stack traces, log files, and APIs.
- Proficiency in SQL databases (e.g., MySQL) and hands-on experience in database administration.
Method of Application
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