Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
About the role
- We're in search of the next Dream 15 to join our team!
- Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs.
What you’ll get to do
- Provide tier two application support to production systems and identify any issues in production.
- Take ownership of reported customer issues and see them through to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Monitor performance metrics across various production systems, identify the root cause of all technical issues, and work with the engineering team to resolve them.
- Manage the team ticket queue and resolve in a timely manner.
- Develop and maintain accurate technical, software operations and support-related documentation.
- Work with software vendors to resolve application issues, both short-term and long-term (root cause).
- Act as a technical resource during other projects as required.
To succeed in this role, we think you should have
- Minimum of 1 year of experience supporting software applications.
- BSc degree in Information Technology, Computer Science or a relevant field
- Experience in a support or other service-oriented customer-facing role.
- Experience being on-call and can jump into a complex situation, make sense of it, and communicate clearly to stakeholders what's going on.
- Basic Understanding of OOP concepts and other programming concepts.
- In-depth knowledge of SQL databases, particularly MYSQL.
- Familiarity with basic network concepts and tools.
- Experience in troubleshooting using stack traces and log files.
- Familiarity with Git and continuous integration, delivery, and deployment principles
Method of Application
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