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Social Media Manager / Assistant at Furniture Republic

Furniture RepublicLagos, Nigeria Digital Marketing
Full Time

Job Description

  • The Social Media Support will be directly responsible for handling and managing the company’s social media platforms, customer service and processing of online and offline orders, organise good filing system.
  • Other duties for this role will include sales, customer complaint management, handling enquiries, companies, write and respond to emails and day to day routine tasks execution.

Key Responsibilities

  • Update and manage the company’s websites and social media pages
  • Responsible for content and caption curation for all our social media platforms including pictures Receive and process both online and offline orders
  • Support the smooth running of the office
  • Convert leads into actual sales
  • Develop and maintain an updated customer/vendor lists
  • Create and update customer database, to make it easy to know the total number of customers that patronized Furniture Republic on a monthly basis and at the end of each year
  • Answer and direct phone calls
  • Assist in the preparation of regularly scheduled reports
  • Handle customer enquiries and complaints
  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Send weekly/monthly email blasts, WhatsApp messages, bulk SMS to customers
  • Closely monitor online trends and inventory
  • Manage all sales orders and ensure appropriate order flow by processing all customer orders and shipment of products and ensure safe delivery to customers
  • Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
  • Answer first line queries and complaints from customers.
  • Report discrepancies and problems to the Operations Manager
  • Give advice and guidance on product selection and packaging to customers.
  • Perform administrative functions
  • Manage stock inventory (Ensure all stock received are registered in the system)
  • Resolve customer complaints by investigating problems, provide solutions, prepare reports and make recommendations to management
  • Working within established guidelines, particularly with product lines.
  • Work with management to organize and execute online sales campaigns
  • Regularly observes the online activity of model organizations, research and reports on “social media best practices”
  • Perform all other duties as assigned.

Requirements

  • You must be knowledgeable about the products, curate and able to adequately guide customers at all times.

Method of Application

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