The Social Media Support will be directly responsible for handling and managing the company’s social media platforms, customer service and processing of online and offline orders, organise good filing system.
Other duties for this role will include sales, customer complaint management, handling enquiries, companies, write and respond to emails and day to day routine tasks execution.
Key Responsibilities
Update and manage the company’s websites and social media pages
Responsible for content and caption curation for all our social media platforms including pictures Receive and process both online and offline orders
Support the smooth running of the office
Convert leads into actual sales
Develop and maintain an updated customer/vendor lists
Create and update customer database, to make it easy to know the total number of customers that patronized Furniture Republic on a monthly basis and at the end of each year
Answer and direct phone calls
Assist in the preparation of regularly scheduled reports
Handle customer enquiries and complaints
Establish, develop and maintain positive business and customer relationships
Work in line with company policy to achieve set sales targets and outcomes within schedule
Send weekly/monthly email blasts, WhatsApp messages, bulk SMS to customers
Closely monitor online trends and inventory
Manage all sales orders and ensure appropriate order flow by processing all customer orders and shipment of products and ensure safe delivery to customers
Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
Answer first line queries and complaints from customers.
Report discrepancies and problems to the Operations Manager
Give advice and guidance on product selection and packaging to customers.
Perform administrative functions
Manage stock inventory (Ensure all stock received are registered in the system)
Resolve customer complaints by investigating problems, provide solutions, prepare reports and make recommendations to management
Working within established guidelines, particularly with product lines.
Work with management to organize and execute online sales campaigns
Regularly observes the online activity of model organizations, research and reports on “social media best practices”
Perform all other duties as assigned.
Requirements
You must be knowledgeable about the products, curate and able to adequately guide customers at all times.
