Elevated HR Limited is a rapidly expanding recruitment and staffing company. A one-stop place for employers looking to recruit top talents across different sectors of the economy. By combining professionalism, technology and data, we deliver the best value to clients.
Role Summary
- The Software Project Manager (Technical) oversees the operational performance of a Revenue collection Portal and drives the successful delivery service to customers.
- This role ensures seamless communication between technical teams, vendors, and external stakeholders, while maintaining high service levels and meeting agreed project milestones.
Key Responsibilities
- Lead daily monitoring, triaging, and resolution of technical issues, ensuring SLA compliance.
- Manage urgent incidents and coordinate with developers to deliver timely fixes.
- Supervise and guide state-specific Customer/Stakeholder Interface Officers in complaint handling.
- Ensure Technical support adequately translates to above 90 percentile Customer Satisfaction Score
- Coordinate the development team(s), ensuring timely delivery of project milestones.
- Oversee API integrations, payment gateway setups, and UX/UI implementation.
- Track dependencies, risks, and mitigation strategies.
- Ensure quality and service benefits is equivalent to what is delivered
- Attend weekly project progress meetings with internal and external stakeholders.
- Lead customer-facing sessions with technical partners, vendors, and government representatives.
- Escalate issues and complaints through established channels, following agreed communication protocols.
- Translate complex technical updates into clear, actionable messages for non-technical stakeholders.
- Consolidate developer feedback into user-friendly updates for state authorities.
- Plan and oversee the cutover from Version 1 of Application Portal to MVP 2 with minimal service disruption.
- Coordinate testing, data migration, and training sessions for end-users.
Qualifications & Experience
- 3+ years in technical project/delivery management.
- Highly knowledgeable on Project management workflows and frameworks (Agile
- Experience with enterprise software deployments (preferably government/fintech/revenue systems).
- Strong knowledge of Database, APIs, integrations, and payment gateways.
- Exceptional stakeholder engagement and communication skills.
- Confident and very proficient in documentation and report writing,
- Very strong with Tools MS-word, Excel, Power BI, MS Teams, and Jira.
Method of Application
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