Team Lead, Digital Technology at Guinea Insurance plc

Guinea Insurance plcLagos, Nigeria Digital Marketing

Full Time

The history of GUINEA INSURANCE PLC dates back to the year 1948 when British West African Corporation Limited (BEWAC) opened an Insurance Department and became Chief Agents in Nigeria for Legal and General Assurance Society Limited of London. In 1950, the Agency was extended to Norwich Union Fire Insurance Society Limited, United Kingdom. In response to Business Growth and to maximize available opportunities, Legal & General Assurance Society Limited, Norwich Union Fire Insurance Society Limited, Northern Region Development Corporation Limited and British West African Corporation Limited jointly incorporated an insurance Company. Thus, Guinea Insurance Company Limited became operative from December 3, 1958. The Overseas shareholders held 51% majority shares before the indigenization decree of 1976, reversed the holding to 60% Nigerian interest, 40% overseas. The Overseas Shareholders divested their 40% holding to existing Nigerian Shareholders in 1988 thereby making the Company 100% Nigerian. After the 2007 Recapitalization exercise in the industry, Guinea Insurance Plc is licensed by the National Insurance Commission (NAICOM) to operate as an Insurer for all classes of General Insurance business. A copy of our new license is enclosed herewith; now, the Company has been fully restructured and repositioned to meet the ever-changing needs of our numerous customers as well as the challenges of the new millennium. GUINEA INSURANCE PLC is now managed by a crop of highly skilled and committed professionals, driven by modern technology and supported by vibrant and resourceful Board of Directors led by Sir Emeka Offor [KSC]. The company is positioned to provide excellent insurance services of global standard that yield high value-added to our numerous customers. The Head Office centrally located at Guinea Insurance House, 33 Ikorodu Road, Jibowu, Lagos together with the wide range network of branches spreading all over the country, we are poised to serve you better.

Role Purpose

To lead the execution of all Digital Technology operations by overseeing daily IT activities, digital platforms, help desk services, CRM and contact center systems, while ensuring regulatory compliance, system reliability, and contribution to business revenue growth.

Key Responsibilities

Supervise daily IT operations, task allocation, and team performance
Oversee Help Desk operations, SLA compliance, and user support experience
Manage CRM and Contact Center systems to ensure optimal performance and customer engagement
Ensure uptime and performance of all applications, portals, and infrastructure
Lead development, deployment, and optimization of digital platforms
Enforce IT governance, including policy formulation and updates
Ensure compliance with NAICOM (MITSS), NIIRA, NDPR, and ICFR requirements
Support audits (internal, external, regulatory) and maintain audit readiness
Drive cybersecurity practices including vulnerability management and endpoint compliance
Deliver automation, process improvement, and data-driven reporting initiatives
Manage vendors and stakeholders to ensure service delivery excellence
Ensure adequate security and safeguard of database and applications against hackers, viruses, theft, and other hazards.
Provide necessary backup and storage for the organization data and information.
Manage and develop relationships with internal and external stakeholders, vendors, out- sourced development, and projects.

Key Requirements

Bachelor’s Degree in IT, Computer Science, or related field
5–8 years’ experience in IT/Digital roles with at least 2–3 years in leadership
Experience in insurance industry is an added advantage
IT Certification not limited to Project Management , ITILv4 or higher , Comptia Network , CISA
Possess excellent troubleshooting skills across key IT equipment and systems.
Must have excellent analytical abilities and problem-solving skills
Strong experience with a range of automation and configuration management tools as well as virtualization technologies.

Technical Skills