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Team Lead Helpdesk at Rainoil Limited

Rainoil LimitedNigeria Networking and Tech Support
Full Time

Rainoil Limited is a leading downstream oil marketing company; primary products which include (PMS), Diesel (AGO) and Kerosene (DPK). Rainoil Limited was incorporated in November 1994, commencing operations in May 1997. In 1999, Rainoil Limited acquired its first service station. Rainoil’s operations currently span across the downstream value chain i.e. Tank Farm Storage, Petroleum Product Haulage/Distribution and Bulk/Retail Sales Operations. : From one service station, the company’s assets/facilities have grown over the last 17 years to include: • An ultra-modern multi-product storage depot with a combined capacity of 50 million litres in Oghara, Delta State; with a proximally located, exclusive Jetty which • 29 retail outlets strategically located in major cities such as Lagos, Abuja, Kaduna, Port Harcourt, Enugu, Onitsha, Asaba, Makurdi, Sapele etc. • A fleet of 75 tank trucks for petroleum product distribution • 3 shipping vessels We purchase products from PPMC and also import from reputable off-shore suppliers such as Glencore Energy UK Limited and VITOL. To drive efficient delivery of products to our national network of retail outlets and customers we utilise our fleet of tank trucks. Rainoil maintains an active involvement in petroleum product distribution in the Lagos market via purchases from other marketers e.g. Oando Marketing Plc, Folawiyo Energy Limited and Sahara Energy Limited. Rainoil has finance facilities in excess of USD170million from different banks for importation of petroleum products. With a staff strength of over 500 trained personnel, we have developed a strong track record of quality product and service delivery.

  • Microsoft Power Platform: Skilled in Power Apps (Canvas & Model-Driven), Power Automate, and optionally Power BI & Virtual Agents.
  • Dataverse: Managing tables, relationships, security roles, and data policies.
  • Environment Management: Creating, configuring, and maintaining Power Platform environments.
  • Security & Permissions: Handling user roles, security groups, DLP policies, and conditional access.
  • Governance & Compliance: Establishing naming conventions, data classification, and auditing policies.
  • App Lifecycle Management (ALM): Managing app deployment using Power Platform pipelines, Azure DevOps, and Git.
  • Monitoring & Analytics: Utilizing Admin Center, CoE Starter Kit, and Compliance Center for performance and usage insights.
  • Troubleshooting: Diagnosing and resolving app, flow, connector, and access issues.

Requirements

 Experience

  • 3–5 years of hands-on IT support experience.
  • At least 1–2 years in a supervisory or lead role in a helpdesk or IT support
  •  Process & Governance Knowledge
  • Familiarity with ITIL processes (incident, request, problem management).
  • Understanding of asset management, access control, and cyber hygiene.
  • Experience conducting regular team reviews and performance reporting.

Responsibility

  • Technical support & Issue resolution
  • User Support Training
  • Hardware & Software Management
  • Network & Connectivity support
  • System monitoring & Maintenance
  • Documentation & Reporting
  • IT Policy Enforcement
  • Collaboration & Escalation

Method of Application

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